Ineffective Communications: When Toxic Behavior Can Become Nuclear

PSOW Staff - Wednesday, June 07, 2017

In his article “The Cost of Poor Communications,” David Grossman reported that in a survey of 400 companies with 100,000 employees each cited an average annual loss (per company) of $62.4 million due to inadequate communication to and between employees. In looking at smaller companies of 100 employees or less, Debra Hamilton asserted in her article, “Top Ten Email Blunders that Cost Companies Money,” that miscommunication results in an average loss of $420,000 per year.   Read more


Is your body language speaking for you?

PSOW Staff - Wednesday, February 22, 2017

Most communication experts now believe that almost 90% of what we say comes from nonverbal cues, which includes our body language. From a flip of the hair to hands on your hips, how you move, gesture, and make expressions can say as much as what comes out of your mouth.   Read more


Mastering the International Meeting

PSOW Staff - Monday, November 28, 2016

According to the 2016 American Express Grow Global Survey, an overwhelming majority of surveyed companies (90%) agree that international markets offer significant growth opportunities. However, growth certainly does not come without challenges, and the most significant concerns for those selling outside the U.S. include the ability to build relationships with foreign partners (75%).   Read more


Championing Women’s Leadership with Business Etiquette

Guest Blogger - Tuesday, March 08, 2016

As extraordinarily successful as women have been in reaching new heights in today’s workplace, we still have work to do. The Council of Economic Advisers 2014 report shows that females earn 78 cents for every dollar made by their male counterparts. Many upper echelons are male-dominated with 4.4% of the S&P 500 CEOs being women, and only 19% of those companies’ boards comprise women, according to Catalyst. Suppressed feelings of frustration and self-doubt are simmering amongst female talent who believe their career potential is not being recognized or rewarded. Heightened awareness of some business etiquette strategies that can be fluidly employed at the precise time in a range of business situations can help women get noticed for advancement opportunities.  Read more


The Student Perspective: Day Two from Auden Healey

PSOW Staff - Saturday, September 27, 2014

THE PROTOCOL SCHOOL OF WASHINGTON: DAY TWO September 27, 2014 As we attend more classes together and cover more material, we become more relaxed and you can really see our group’s personalities emerging. I am feeling comfortable and challenged here. The photos above show me with our two instructors for class today, with Pamela Eyring on the left and with Leah Hawthorn on the right.   Read more