News

Expert reveals the importance of dining etiquette when you move in business circles

The National
April 22, 2017
By Afshan Ahmed

Participants at the Dining Like A Diplomat workshop, organised by The Protocol School of Washington in Dubai last week, were told that dining etiquette can have a big effect on your social standing, make or break business deals and even influence diplomatic decisions.


Good Behavior: College Grads

ABC Columbia
April 19, 2017
By Tyler Ryan

If you are graduating or looking for a new gig - THIS IS FOR YOU!

Tipping Your Uber Driver

moneyish.com
April 19, 2017
By Catey Hill

Are you tipping your Uber driver enough?

When it’s OK to spend just $20 on a wedding gift

moneyish.com
April 19, 2017
By Catey Hill

Weddings are super expensive - for the guests.

Good Behavior: Being a considerate theater goer

ABC Columbia
April 5, 2017
By Tyler Ryan

We have hope that with a little cultural intelligence, today’s audiences can restore dignity and decorum into the arts experiences

How to say goodbye without the drama

ABC Columbia
March 22, 2017
By Tyler Ryan

Last year, the number of Americans who voluntarily quit their jobs was at a nine-year high. Pamela Eyring shares how to quit a job with dignity and respect.



Tips on tipping: When you fill the jar and when to pass the buck

ABC Columbia
March 15, 2017
By Tyler Ryan

Tipping a waiter is a no brainer, and giving a little extra to a cabbie, doorman, or hair dresser is a time honored tradition, however, at nearly every checkout counter around, there can be found a small cup or jar with the words “tips appreciated.”


This is How Much to Tip a Delivery Person During a Blizzard

moneyish.com
March 14, 2017
By Catey Hill

Here's a tip: don't be cheap!

Kellyanne Conway Casually Sits, and Etiquette Arbiters Take a Stand

The New York Times
February 28, 2017
By Katie Rogers

During President Trump’s meeting with dozens of leaders of historically black universities on Monday, Kellyanne Conway, the White House counselor, made herself at home in the Oval Office. She hopped onto a couch, sat back on her heels and tapped on her phone.

Read the rest of this story

What are you saying when you don’t think you’re saying anything

ABC Columbia
February 22, 2017
By Tyler Ryan

Is your body language speaking for you? Pamela Eyring explains nonverbal cues to Tyler Ryan.


Good Behavior: The civility crisis

ABC Columbia
February 15, 2017
By Tyler Ryan

There is a crisis of civility and decorum pending within society. “Facebook, Twitter, Snapchat, LinkedIn, Youtube, Instagram – the list goes on and on with many ways to communicate electronically and so many pitfalls.”


Good Behavior: No need to whine about wine

ABC Columbia
February 8, 2017
By Tyler Ryan

There is no need to be scared of wine, according to Lula Drake owner and sommelier Tim Gardner, but there are some basic tips about presentation. Gardner and Pamela joined Tyler Ryan on Good Morning Columbia with some wine 101 just in time to impress your valentine.


Good Behavior: Remembering the classics – of etiquette

ABC Columbia
February 1, 2017
By Tyler Ryan

Pamela Eyring shares some Good Behavior basics. “Old school rules of etiquette should never go away, they put a focus on appreciation and respect.”


That Was Awkward: Public Speaking

ABC Columbia
January 25, 2017
By Tyler Ryan

Picturing the audience in their skivvies doesn’t work. Pamela Eyring shares ways to beat the awkwardness of public speaking.


Good Behavior: That awkward moment when you send back soup

ABC Columbia
January 18, 2017
By Tyler Ryan

Etiquette expert Pamela Eyring explains how to avoid the spitter.


10 people NOT to tip this holiday season

MarketWatch
December 20, 2016
By Catey Hill

Holiday tipping can cost you more than feeding your family for an entire week. But it doesn’t have to.

What happens at the office Christmas party….ends up on YouTube

ABC Columbia
December 13, 2016
By Tyler Ryan

As the Holidays quickly approach and people find themselves with an invitation to party from a friend, neighbor, or professional associate, there can be a lot of stress about some of the basics of good behavior.


Pam Eyring of The Protocol School of Washington presents the 5 Rules of Holiday Office Etiquette

MidlandsBiz
December 6, 2016
Pamela Eyring

To help you make it through the office holiday season in good form, we offer the following office holiday etiquette tips to observe during the coming weeks to ensure you end the year with your spirits—and dignity—held high..


Protocols of the White House

CTV News
November 10, 2016
Pamela Eyring

Pamela Eyring shares what Donald Trump must learn as he prepares to be President. The critical position for him will be the Chief of Protocol.


Work-Life Balance

SharpHeels
October 13, 2016
Pamela Eyring

5 Ways to Help Find Time for You, When You Are the Boss


5 Things to Avoid When Traveling Abroad for Work

SharpHeels
August 23, 2016
Pamela Eyring

5 Things to Avoid When Traveling Abroad for Work


Would Clinton be Madame President? The Do's and Dont's of Honorifics in Politics

WBEZ 91.5 Chicago
July 26, 2016
Morning Shift

We get answers from a man who literally wrote the book on the subject. Robert Hickey is the Deputy Director of the Protocol School of Washington and author of Honor & Respect: The official Guide to Names, Titles, & Forms of Address.

Listen

Social media specialist warns public servants to be cautious on social media

WACH Fox
July 14, 2016
By Melanie Barden

Social media specialists say the combination of their positions and nature of their comments is what lead to the terminations and once county councilman also backed the firings.

Flag Etiquette 101: What Are the Dos and Dont's

WLTX Friends at Five
July 1, 2016
Darci Strickland, Pamela Eyring

Pamela Eyring discusses flag etiquette with Darci Strickland.


Flag FAQ: What You Don’t Know About American Flag Etiquette

Southern Living
June 30, 2016
By Anna Aguillard

Southern Living has teamed up with Pamela Eyring, President of The Protocol School of Washington, to answer our readers’ most frequently asked flag etiquette questions.


6 Ways to Help New Employees Feel Welcome, Get Settled, and Improve Their Job Performance

SharpHeels
June 29, 2016
By Pamela Eyring

There are, consequently, many stories, both good and bad, about the “first day on the job” and how important that is in helping an employee achieve early and lasting success.


Finding Work/Life Balance When You Are the Boss

Enterprising Women Magazine
June 13, 2016
By Pamela Eyring

How do women who have worked so hard to get to the top make sure they maintain a balanced life between their job and their personal lives?

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‘It’s too familiar’; Justin Trudeau plots a perilous course by constantly trying to hug everyone

National Post
May 25, 2016
By Tristin Hopper

"There's more risk in hugging than not hugging," said Pamela Eyring, head of the Washington, D.C.-based The Protocol School of Washington.


When taking an Uber — should you tip or not?

MarketWatch
April 25, 2016
By Quentin Fottrell

Taking an Uber car may no longer be a seamless — and guilt-free — experience.


Chester business leaders get lesson in international etiquette

The Herald
April 18, 2016
By Don Worthington

Speaker at annual banquet is president of The Protocol School of Washington urges people to err on the side of formality in dealings with international businesses.


Lost in Translation: Doing Business Internationally

The Business Edge - VoiceAmerica Business Channel
April 15, 2016
Marcia Zidle, Pamela Eyring

Lost in Translation: When doing business on an international stage, it’s crucial to not only know what to say, but how to say it. Whether you’re the CEO or an envoy for a company doing global business, Pamela shares how a working knowledge and comprehension of the cultural, business and social customs of your international associates can ensure that nothing is lost in translation.

Listen Here

5 Ways to Navigate Your Way Around Negativity at the Office

SharpHeels
April 6, 2016
By Pamela Eyring

Here we offer some suggestions on keeping the peace—as well as your sanity—when dealing with malcontents.


Start Me Up: How entrepreneurship made me feel like a rock star

The Business Edge - VoiceAmerica Business Channel
March 11, 2016
Marcia Zidle, Pamela Eyring

Pamela Eyring shares stories from her own entrepreneurial journey and discusses how women owned businesses are changing the international marketplace. With her strong business acumen, a successful work/life balance - and a great sense of humor - she inspires others to become their own rock star and take center stage in their professional lives.

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How to Handle Money Issues Between Friends

Kipplinger
February 9, 2016
By Miriam Cross

Mixing friendship and money can test even the strongest bond. Use these tips to keep your relationship and your finances on track.


Improving Cross-Cultural Communication in the Global Marketplace

Enterprising Women Magazine
Volume 16 No.4
By Pamela Eyring

Perhaps one of the most important things to consider when doing business internationally, is mastering the art of cross-cultural communication. Here are some tips to help you succeed across the global marketplace.

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10 people you’re not tipping enough

MarketWatch
December 16, 2015
By Catey Hill

Here are a 10 workers you might not think to tip, but probably should.

The unwritten rules of gift-giving

Scandinavian Traveler
December, 2015
By Judi Lembke

Giving gifts in a business setting is a way to show respect, appreciation, and kindness. Doing your research is the key to success. We wrote down some of the unwritten rules.

The most awkward office Christmas party situations – and how to handle them

DailyMail.com
December 4, 2015
By Annabel Grossman

Stuck talking to the CEO? Kissed a co-worker under the mistletoe? Spilt a drink on the boss? It's that time of the year again. The office is strung with tinsel, alcohol is bought in bulk and the sparkly dresses come out for the work Christmas party. And this event can truly go either way. Get it right and you have a pleasant evening with colleagues. But get it wrong and you spend the next 12 months wondering if everyone is still judging you for that drunken conversation with your boss or that tuneless effort on the karaoke.So since this event is steeped in potential for faux-pas, we've asked our experts how to handle some of the most awkward situations you may encounter.

Holiday Party Faux Pas

SharpHeels
December 1, 2015
By Pamela Eyring

How to Avoid Holiday Party Missteps and Keep Your Focus on Professionalism During the Festive Season.

Proper etiquette playing big role in international business dealings

Columbia Regional Business Report
November 30, 2015
By Chris Cox

The school, honored recently at S.C. Biz News’ Roaring 20s as one of the fastest-growing companies in South Carolina, hones its focus on proper international business etiquette more than anything else. And that is essential in a state which for the last several years has led the country in both foreign-direct investment and per capita foreign-direct investment.

Modern Etiquette: Keeping things light for the holidays

Reuters
November 16, 2015
By Pamela Eyring

According to a recent survey by the Pew Research Center, 86 percent of adult Americans said they planned to gather with family and friends during the holidays, and the same number say they planned to buy gifts for friends and family.

That means that the typical American will soon face a lot of spiked eggnog, awkward party talk and last-minute gift certificate purchases within the next few weeks. However, just because the holidays come wrapped up with a fair amount of over indulging, familial stress and anxiety, there are many things you can do to keep things light and festive this season.

Read more

Etiquette Mistakes That Can Ruin Your Reputation

makeitbetter.net
November 2, 2015
By Melanie Kalmari

Arriving late. Answering a call on your cell phone while talking to someone. Refusing to slow down for another driver to change lanes.

Do I have to tip my baby sitter?

MarketWatch
October 8, 2015
By Catey Hill

6 situations where it pays to give your sitter a little extra.

The pomp and protocol of a state visit

CCTV America
September 25, 2015
By Jennifer Li

Good etiquette is the key to a successful diplomatic visit, because at its heart it symbolizes respect, said Pamela Eyring, the president of the Protocol School of Washington. A successful state visit takes great planning to ensure that cultural differences are understood and world leaders and their guests have the best experience during the visit.

Beware harming your 'personal brand' on social media

Reuters
September 21, 2015
By Pamela Eyring

Because of the higher level of visibility social media brings to our lives, it's important to apply the golden rules of etiquette, manners and respect to your online life just as you do in real life, helping ensure you build and maintain your personal and professional brand now and into the future.

The Team Member You Never Knew You Needed

Enterprising Women Magazine
Volume 16 No.3
By Pamela Eyring

From finding the right talent to knowing what roles are crucial to fill, team building is one of the most crucial components of any successful organization. Finding the proper balance of personalities and positions can truly differentiate your company with a dream team of superior workers.
Whether you own or work for a private or publicly held company, one of the most important members on your team may be someone you never even considered -- a protocol officer.

Download Article

How to Quit Your Job Without Burning Bridges

dailyworth.com
September 9, 2015
By Karell Roxas

“As you begin the final countdown to your last day on the job, you may be tempted to cut corners, take extra-long lunches, or leave an unfinished project for your eventual replacement,” says Pamela Eyring, owner of The Protocol School of Washington. “However, adopting this type of attitude can alienate your coworkers. By remaining an active member of the team, you will ensure your reputation remains intact long after you clock out for the final time.”

Read more

I Want To Like You: Oversharers

Real Simple Podcast
Episode 26
Kristin Van Ogtrop, Gwendolyn Seidman, Pamela Eyring

I Want to Like You: Oversharers TMI?!! Don't know how to handle it? We discuss.

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The bad habits that could get you FIRED: How your attitude and manners could be rubbing co-workers up the wrong way

DailyMail.com
September 1, 2015
By Annabel Grossman

Given that we spend half of our waking hours in the workplace, there's nothing worse than being stuck with rude co-workers or negative managers.
Bad manners not only make for an unpleasant working environment, they can also spell disaster for an individual's career. Pamela Eyring, owner and president of the Protocol School of Washington, warns workers that if they're guilty of being bad mannered, it's vital that they step up and make some changes.

Read more

Modern Etiquette: That blue language could affect your career

Reuters
July 13, 2015
By Pamela Eyring

"Do you eat with that mouth?"
It's a question you may have asked when coming into contact with a profanity-prone colleague or office mate. But when it comes to swearing in the business environment, what is in poor taste and how does it affect your professional image?

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5 cultural faux pas Americans make while travelling abroad

Business Insider
June 29, 2015
By Sarah Schmalbruch

We spoke to Robert Hickey, the deputy director of the Protocol School of Washington, and author of “Honor and Respect: The Official Guide to Names, Titles, and Forms of Address,” to find out what some of these faux pas are.
Take a look, so you know what to avoid next time you’re in a foreign country.

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How to quit your job without burning bridges

Dailymail.com
June 23, 2015
By Annabel Grossman

Avoid gossip, give notice and be transparent: How to quit your job -- without burning bridges.

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Executive Presence for Women: Ensuring Your Staff Are Your Best Brand Ambassadors

Enterprising Women Magazine
Volume 16 No.2
By Pamela Eyring

When it comes to your business and your brand, are you doing everything to ensure the most positive, proactive and polished image possible?
Here we offer a checklist of some things to consider ensuring your people are polished and that your brand shines brightly in every possible scenario.

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Modern Etiquette: 'Who Borrowed My Stapler?'

Reuters
June 21, 2015
By Pamela Eyring

With so much time spent in cubicles and under the glare of fluorescent lights (and constant deadlines), maintaining civility and respect is not only important for personal success but also for the psychological well-being of your entire office.
Whether you are a recent hire or just need a refresher course on interoffice relationships, here are some practical reminders on maintaining professional decorum and respect in a shared workplace.

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Digital etiquette for wedding guests & the happy couple

CNN
June 16, 2015
By Karin Caifa

No two weddings are exactly alike, and not all couples will have the same strategy for social media on their big day. That can be confusing and even frustrating for couples and guests.
Here’s a look at wedding day digital do's & don'ts

Read more

I Want to Like You Episode 15: Hot Heads

Real Simple Podcast
June 12, 2015
Kristin Van Ogtrop, Emil Coccaro, Pamela Eyring

I Want to Like You Episode 15: Hot Heads People with quick tempers. Short fuses. The fiery. The impetuous. The easily excitable. How to handle the hot heads in your life with good will and grace.

Listen Here

Avoiding Dining Disasters: Tips to Make Your Next Business Meal a Well-Mannered, Polished Success

SharpHeels
May 14, 2015
By Pamela Eyring

The dining table, in a business situation, can be a couple of things: a proving ground where one strengthens relationships with colleagues through gracious interaction, and a stage where the savvy business person demonstrates confidence, sophistication, and good manners. Or, it can be the site of a disaster.

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Freewheeling Statecraft: Diplomats and Their Cars

Washington Diplomat
May 4, 2015
By Dave Seminara

More than 200 years after Benjamin Franklin, America’s first diplomat, arrived in France with what one observer called a “wreck of a carriage and three decrepit horses,” diplomats still worry about their wheels and the impression they create.
What do their cars say about them and the country they represent?

Read more

Modern Etiquette: Outclassing the competition

Reuters
April 13, 2015
By Pamela Eyring

Employers plan to hire 8.3 percent more new college graduates from the Class of 2015 for their U.S. operations than they did from the Class of 2014, according to a recent jobs outlook report from the National Association o f Colleges and Employers.
Here we offer some practical tips for new graduates to help them enter the workfoce by being polished, professional and ready to outclass the competition

Read more

Executive Presence for Women: Navigating the Social Side of Business

Enterprising Women Magazine
Volume 16 No. 1
By Pamela Eyring

In the world of business, networking is everything.
Beyond mastering the art of small talk, the key to success at these events is knowing how to work a room.

Read more

Modern Manners

Key Biscayne Magazine
March, 2015
By Dena Roché

Being on your best behavior is an idea that changes and evolves with the times as much as any other aspect of humanity. And being aware of the new rules is as important as ever.
"The more casual our society becomes, the more opportunities there are for etiquette missteps, especially in the business arena."

Read more

The Protocol School of Washington gets re-accredited

Emirates 24|7 Business
March 1, 2015
Dubai, UAE

Saeed Alsalkhadi, Managing Director of Gulf & Middle East Region at PSOW said: “Re-accreditation is another important milestone in school’s history, as Protocol School of Washington is considered the main reference for International Protocol & Business Etiquette Training”.
Ahmad Ali Alzaabi, Assistant Director General of the Protocol Department- Dubai said: “We are pleased for the Re-accreditation achievement for Protocol School of Washington. Throughout our partnership with the school, we ensure bringing the highest academic standards in International Protocol Training in UAE and the region”.

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Modern Etiquette: Proper protocol when leaving a job

Reuters
February, 23, 2015
By Pamela Eyring

According to a fall 2014 report from the U.S. Department of Labor, more American workers are on the move than ever before.
Whether you’re terminated, downsized or leave on your own accord, there are many ways to ensure a graceful exit and to employ proper protocol when leaving your present position.

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Tim Duncan showed up at the White House without a tie, and that is a no-no

The Washington Post
January 13, 2015
By Helena Andrews

First there was the flip-flop flap, then the no-denim directive, and now the tie-less tiff? Dressing up (or down) at the White House can be a tongue-twisting affair. Just ask Tim Duncan.
On Monday, Duncan and his San Antonio Spurs teammates were invited to 1600 Penn. to celebrate the team’s 2014 NBA championship. The presidential pat on the back is traditional, and everything was going by the book in the East Room — canned punchlines, Spurs memorabilia, trophy ogling — until it became clear that one of these things was not like the other.

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Tis the season for parties, food but what about regifting?

CNNWIRE and FOX8WEBCENTRAL
December 18, 2014

The holidays are here and that means parties, food and presents! But what about regifting? Is it OK to pass along a present to someone else that was given to you?

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Modern Etiquette: Essential tips for the office party

Reuters
December 15, 2014
By Pamela Eyring

According to the 25th annual survey of corporate America’s holiday party plans, 96 percent of U.S. companies will host holiday parties this year, the highest percentage since 1997. Alcohol will be served at 72 percent of holiday parties and nearly a third of employees will behave badly.
If you don’t want your name to appear on the office naughty list, it’s important to put a plan in place beforehand to avoid being embarrassed. By taking a few precautions and exercising good judgment, you can confidently return to the office on Monday with your head held high and your reputation unscathed.
Here’s what I recommend:

Read more

$750 million in gift cards will go unused in 2014

MarketWatch
November 29, 2014
By Quentin Fottrell

If you are giving someone a gift card this holiday season, it might be worth nagging them to actually use it. New research estimates that $750 million in gift cards will go unredeemed this year.

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Over half of trick-or-treaters want cash, not candy

MarketWatch
October 29, 2014
By Pamela Eyring

Gummy bears and M&Ms won’t cut it this Halloween. Kids want you to open your wallet.
More than half (53%) of parents of trick-or-treaters say their children between the ages of 4 and 10 would prefer cash over candy or even toys, according to a survey of 1,747 parents who celebrated Halloween carried out by coupon- and discount-code website Vouchercloud.net.

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The Do’s and Don’ts of the All-Important “Moment One” in Business Situations

SHARPHEELS
October 28, 2014
By Pamela Eyring

One of the most basic and essential skills in business is making face-to-face introductions. It’s a seemingly simple task, yet introductions are a potential landmine field where nerves and common faux pas can cast you in a poor light that’s difficult — if not impossible — to change and may negatively influence future business dealings. On the bright side, introductions are not hard to master! Plus, knowing you’re doing it right will bolster your confidence, and allow you to project an even more professional image throughout the exchange.


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What does Kerry-Zarif body language in this picture tell us?

Gulfnews.com
October 21, 2014
By Jumana Al Tamimi,

Dubai: A picture may say a thousand words, but a recent picture of US Secretary of State John Kerry and Iranian Foreign minister Mohanmmad Javad Zarif, says just two: “Let’s talk.”
To an ordinary viewer, the atmosphere in the talks looks positive, comfortable and friendly, especially considering it is not every day that Iranian and American officials have what appear to be friendly meetings.
But, according to Pamela Eyring, President of The Protocol School of Washington and an expert in body language, the picture shows that “there are a few things going on”.

Read more.

Modern Etiquette: At business meetings, impressions are important

Reuters
October 13, 2014
By Pamela Eyring

According to James Uleman, PhD, a psychology professor at New York University and researcher on impression management, “In spite of the congeniality of many professional gatherings, judgments are being made and impressions formed at all times.”

For that reason, it’s important to make sure that you project a positive, professional image at every moment. In particular, it’s important to enter and integrate into the gathering in a manner that’s calm and confident. Equally important is the impression you leave upon parting.

Here are my tips for successfully building your reputation and network at your next professional gathering:

Read more

India's Prime Minister Narendra Modi to Fast During White House Dinner

The Wall Street Journal
September 24, 2014
By COLLEEN MCCAIN NELSON and NIHARIKA MANDHANA

During his visit to the U.S., Indian Prime Minister Narendra Modi has plans for a private dinner with President Barack Obama and lunch with Vice President Joe Biden. There's one complication. He won't be eating.

Mr. Modi arrives Friday in the middle of a strict nine-day religious fast, raising a delicate question for the White House: How do you host a dinner for a foreign leader who is forgoing food?

Such visits are meticulously choreographed, with months of planning and entire dossiers devoted to guests' dietary restrictions and religious beliefs. An extended fast is an unusual challenge, said Walter Scheib, a former longtime White House executive chef, who said he couldn't recall a similar situation.

Read more.

Consultant: Attire, savvy manner crucial to business success

Inside Nova
September 15, 2014
By Brian Trompeter

Wendy Jones knows it’s important to make a dramatic entrance.
Before speaking to Greater McLean Chamber of Commerce members Sept. 11, she strode confidently through the audience from the back of the room to the front.
“First impressions: They’re lasting,” said Jones, director of corporate and government affairs for The Protocol School of Washington. “It takes you less than 30 seconds to make an opinion.”

Read more

Stop annoying people with your smartwatch: Apple’s rumored ‘iWatch’ may unleash more social faux-pas

MarketWatch
September 8, 2014
By Catey Hill

Thanks to the fact that they light up, buzz, blink, click and more, smartwatches often annoy those not wearing them. And that could get worse, should Apple release its much-whispered about wearable device, dubbed the “iWatch.” So we asked experts how smartwatch wearers can avoid annoying those around them. (You’re welcome, America.)

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The worst thing about flying? These people

MarketWatch
August 28, 2014
By Quentin Fottrell

Airlines get a bad rap from customers over delayed flights, high prices and baggage fees. But a passenger’s biggest enemy may be other passengers. 

The latest high-profile contretemps concerning warring passengers happened earlier this week when a United Airlines Boeing 737 flying from Newark, N.J., to Denver made an unscheduled stop at O’Hare International Airport in Chicago.

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Algonquin to offer business protocol, etiquette training

Ottawa Business Journal
August 27, 2014
By Tom Pechloff

Algonquin College is partnering with an American education institute to create business protocol workshops the college says could eventually expand across the country and be incorporated into a full-year graduate certificate program[...]

They are coming with their courses, we are helping them with the Canadian content,” he said.

Mr. Sovani said the college’s event management program offers some protocol training but doesn’t go in depth. "There isn’t a course or a certificate where people can take that in a college or university and get that, and I think there’s a big demand out there in the industry from our research,” he said.

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Modern Etiquette: Reading micro-expressions can reap rewards

Reuters
August 14, 2014
By Pamela Eyring

Imagine if you could sit across the table from your boss, or a potential client, and know what they’re thinking without them saying a word. It turns out, that reality is not as far-fetched an idea as you might think. 
According to body language expert Janine Driver, president of the Body Language Institute, "Being able to perceive and correctly interpret micro-expressions is one of the best ways to boost your success, credibility, and confidence in the workplace. The trick is being able to spot micro-expressions and recognize them for what they are."

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Twofour54 CEO Noura al-Kaabi honored in Washington DC

Al Arabiya News
August 9, 2014

Noura al-Kaabi, Chief Executive Officer of Twofour54, the commercial arm of the Media Zone Authority in Abu Dhabi, was recognized for her accomplishments and granted an honorary [certificate] by the Protocol School of Washington (PSOW), at a ceremony held in Washington DC.
[...] Speaking at the event, Kaabi said: “I am honored to be recognized by the Protocol School of Washington. The school is a trusted counsel to governments and industries worldwide, and has been instrumental in equipping professionals such as myself with the unique skill sets required to succeed in today’s multi-cultural business environment.

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Cell Phone Etiquette on The Today Show

The Today Show
July 24, 2014
Kathie Lee Gifford, Hoda Kotb, Pamela Eyring

The Protocol School of Washington President, Pamela Eyring, was invited to appear on the Today Show with Kathie Lee and Hoda to share tips on cell phone etiquette.

Watch the segment

Modern Etiquette: Rules of the road for telecommuters

Reuters
June 30, 2014
By Pamela Eyring

According to a 2013 Society of Human Resources Management article, telecommuting rose 73 percent between 2005 and 2012. It's now estimated that 64 million U.S. employees - almost 50 percent of the workforce - have jobs compatible with telecommuting.

While telecommuting provides a convenient way of conducting business, it's important to appreciate that the rules of proper business behavior don't disappear as your commute does.

In fact, in some ways they become even more important as employers want to be assured that off-site employees are approaching their work with the same professionalism and presence as on-site employees.

Here are a few tips for making the most of the opportunities that telecommuting provides:

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Dubai Women Establishment concludes Professional Development Session on "Leading Cross-Cultural Communication" in collaboration with Protocol School of Washington

Zawya
June 10, 2014
Dubai, UAE

Dubai Women Establishment (DWE) and The Protocol School of Washington (PSOW) have concluded the Professional Development program that revolved around 'Leading Cross-Cultural Communication'. In line with the DWE's strategic goal to promote leadership qualities amongst working women and include activities and training aimed at enhancing individual performance and career development of women. The PD sessions serve a critical pillar in empowering individuals by offering hands-on-training that helps them gain stronger insights.

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Modern Etiquette: Grooming 9-5

Reuters
May 5, 2014
By Pamela Eyring

According to research by Albert Mehribian, professor at the University of California, Los Angeles, upon meeting someone for the first time we form an opinion of them within the first 30 seconds. While some of that opinion is based on what they say, the majority (55 percent) is shaped by their appearance. No doubt wardrobe plays an important role in appearance, but it's often personal grooming (and hygiene) that make the biggest impression. 

In the business world, the top personal grooming issues that garner attention (and complaints) are hair (especially body hair), dental hygiene, scent, and hands and nails. Poor grooming detracts from what you have to say and can impede your ability to build relationships with others.

Here are tips for making sure the first impression you make is the right one:

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Modern Etiquette: A Case for Cross-Cultural Awareness

Reuters
March 21, 2014
By Pamela Eyring

According to a recent survey of corporate executives, over 83 percent of small-to-mid-size business in the United States list overseas expansion as their top priority.

Ninety-five percent of those polled report plans to have at least two international clients in the next three years.

Read the rest of this story.

Learning the fundamentals of protocol in Dubai

The National
March 16, 2014
By Lianne Gutcher

You are hosting a formal event with royalty, ministers of state, ambassadors, chief executives and other VIPs attending along with the general public. So what are the correct rules for treating your guests? And who should be considered the most important?  

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When the guest of honor goes stag, what’s state dinner protocol?

The Washington Post
February 11, 2014
By Krissah Thompson and Roxanne Roberts

Tuesday night, there will be no swapping of stories between first ladies as the White House hosts the French delegation for a state dinner. Trierweiler and Michelle Obama won’t have a chance to catch up, because French President François Hollande curtly broke up with his longtime girlfriend two weeks ago. 

Le scandale, which occurred after the Obamas had issued a formal invitation to both Hollande and Trierweiler, was but a wrinkle for the White House protocol machine. The Élysée Palace removed Trierweiler’s page from its official Web site, and the White House similarly struck her from the state dinner guest list[...]

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French President Francois Hollande Splits From First Lady

Good Morning America
January 27, 2014
Featuring Robert Hickey, PSOW Deputy Director

Long-time relationship with Valerie Trierweiler ends after the European leader's affair was revealed.

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Modern Etiquette: Business cocktail etiquette

Reuters
January 13, 2014
By Pamela Eyring

In the world of business, networking is everything. Among the most valuable venues for networking are after-hours business cocktail parties and receptions.

These events provide opportunities for meeting new people and establishing relationships. The key is knowing how to work the event. 

That's right. Work.

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Does President Obama Have Bad Manners?

NPR
December 12, 2013
Interview with Dorothea Johnson

World leaders gathered to remember Nelson Mandela this week. But critics say there were some major social blunders made by President Obama, like taking ‘selfies’ and shaking hands with Cuban leader Raul Castro. Host Michel Martin asks Dorothea Johnson of The Protocol School of Washington, about head of state etiquette.

Click here to listen

Protocol Experts Explain How Obama Could Have Handled the Castro Handshake:It's hard to snub without looking graceless

New Republic 
December 12, 2013
By Jennifer Kirby

The handshake between President Obama and Cuban leader Raul Castro at Nelson Mandela’s funeral has, by now, been interpreted as everything from a symbol of warming relations to evidence of Obama’s inner-communist. But the greeting was probably less about politics, and more about simply being polite: At the memorial service for a revered world leader, Obama ascended the stairs. And there was Castro.

“He [Obama] looks up and there he is. There isn’t really much he could do but shake his hand,” says Pamela Eyring, president of The Protocol School of Washington, which teaches cross-cultural understanding and international etiquette [...] protocol officers do their best to separate personalities and politicians at-odds, but sometimes events or circumstances push people together. In those cases, you take the high road.

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How much to tip everyone for the holidays: Our guide to getting gratuities right this time of year

MarketWatch
December 11, 2013
By Catey Hill

The purpose of holiday tipping is to “show people who serve you year-round how much you care,” says advice columnist April Masini. You can show that appreciation with cash, a present or even just a handwritten card if money is tight. In fact, it’s important to remember that you “don’t have to do any holiday tipping,” says Pamela Eyring, the president of etiquette school The Protocol School of Washington

Read more for a breakdown on how you should tip this season.

$1 billion in gift cards go unredeemed

MarketWatch
December 2, 2013
By Quentin Fottrell

Gift cards are not exactly the most imaginative gift in the world, but they are easy to give and even easier re-gift. Yet despite their convenience, a surprising number of them go to waste.

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Gift-giving etiquette: Give, receive and peeve?

The Washington Post
December 1, 2013
By Beth Marlowe

What’s that under the tree? It’s your annual gift-giving faux pas, of course. We asked etiquette experts how to extricate yourself elegantly from the embarrassment the season can bring.

Office Politics:
If you want to get gifts for office mates, either keep your giving contained — to your boss and your assistant, for example — or give the same thing (like sweets) to all, says Wendy Jones of The Protocol School of Washington. 

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Smartphone etiquette 101 at the dinner table

CNN News
November 27, 2013

Just like mom told you to keep your elbows off the table, etiquette experts say to keep your smartphone out of sight during meals too. “Your smartphone, your iPhone, your Crackberry, your Blackberry all of that should be off the table, because really what it is, is a non-verbal statement to those other people, that they're not really as important as your phone,” said Pamela Eyring with the Protocol School of Washington. 

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Modern Etiquette-Doing business via Skype

November 11, 2013
By Pamela Eyring

Stories abound about business meetings gone awry via Skype, today's virtual connection with 300 million registered users logging on to make free or low-cost voice and video calls. 

Whether you Skype with someone in the same city or in Dubai, you need to be prepared and mindful to be viewed (and seen) as a professional." 

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10 People you're not tipping enough

MarketWatch - MSN Money
November 5, 2013
By Catey Hill

If you’re like most Americans, you’ve stiffed a hardworking professional -- perhaps without even realizing it.

While most know they’re expected to tip restaurant staff (87 percent of people say they typically feel obligated to leave a gratuity); hairstylists (69 percent); bartenders (62 percent); taxi, car or limo drivers (60 percent); valets (54 percent); and bellhops (52 percent), according to a survey released this year by coupon site CouponCabin.com, they aren’t quite as sure about many other working people. “In almost every class or program we offer, questions about tipping are always asked,” says Pamela Eyring, the president of etiquette school The Protocol School of Washington. “People ask when to tip, who to tip and how much to tip.”

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Holding a networking event this week? How to decide whether to cancel

Washington Business Journal
September 16, 2013
By Rebecca Cooper

Do you cancel or not? That's the tough decision many event planners faced Monday after the tragic shooting at the Navy Yard that left 12 people and the gunman dead. 

It may sound like a crass question, but event planners have to carefully consider whether to go forward with events that likely have been months and sometimes millions of dollars in the making while the city is mourning the tragedy.

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Modern Etiquette: Minding your manners in the workplace

Reuters
September 16, 2013
By Pamela Eyring

It's been said that good manners will open doors that the best education cannot. Not surprisingly, there's a good bit of research to support the point, too.

A recent survey by OfficeTeam found that 80 percent of executives say clothing affects an employee's chances of earning a promotion. In a separate survey, the company also found that nearly 40 percent of managers do not respond favorably to social media "friend" requests from employees while 46 percent aren't keen on connecting with their boss on social media.

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Cell Phone Etiquette

Reuters TV - China
August 20, 2013
Featuring Pamela Eyring, PSOW President

Cell phone etiquette: You may think you have proper phone manners, but research shows, most people think otherwise.

Watch the video

Tipping Etiquette

Fox Business Network - The Willis Report
August 7, 2013

Fox Business News' Gerri Willis interviews PSOW President Pamela Eyring, in light of the controversy over Saints quarterback, Drew Brees, and his $3.00 tip.

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Ask Tom: Dining tips from a D.C. etiquette expert

The Washington Post
July 29, 2013
By Tom Sietsema

To text or not to text in a restaurant? That was among the questions I asked of Pamela Eyring during a recent chat with the president of the Protocol School of Washington in McLean. Unshockingly, the manners maven says she’s generally not in favor of diners using their phones, which should be turned off and kept out of sight.

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Modern Etiquette: Mobile manners for cellphone users

Reuters
July 22, 2013
By Pamela Eyring

Cellphones are ubiquitous and research shows that although most users think they have good mobile manners, many people report being irritated or annoyed by the use of the phones in public places. Clearly there's a lack of understanding of what is and isn't acceptable in terms of cellphone etiquette. Following is a list of do's and don'ts:

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Etiquette of Tipping - WTOP FM Radio

WTOP FM Radio, Washington D.C.
July 15, 2013
Interview by Pamela Eyring

PSOW President Pamela Eyring shares the etiquette of tipping in a radio interview with WTOP FM News Radio.

Click here to listen

When to tip

Fox Business Network - The Willis Report
July 9, 2013

Fox Business News' Gerri Willis reaches out to Pamela Eyring, PSOW President, for the "rules of the road" on when to tip.

Watch the video

How much to tip everyone

MarketWatch
July 1, 2013
By Quentin Fottrell

Tipping etiquette in America has become a minefield of awkward handshakes, rudimentary mathematics and social blunders. 

This week, New York’s Conflicts of Interest Board fined two sanitation workers $2,000 for accepting a tip. They were paid $10 between them for hauling off an unusually large amount of trash for a resident in Queens, N.Y., though they requested $20.

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PSOW launches 7th annual National Business Etiquette Week

Worth
June 03, 2013
By The Protocol School of Washington

According to a May 2013 Robert Half Technology survey of Chief Information Officers, mobile device etiquette breaches at work are up a whopping 51 percent from three years ago. And, a national poll by market research group Synovate found 68 percent of Americans observe poor cell phone etiquette at least once every day.

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7 Ingredients to a Successful Business Dinner

terra
June 02, 2013
By Alina Dizik

Taking clients out for an enjoyable dinner can help you build the long-lasting relationships that your business needs. But you need to plan carefully so you're sure to make the best possible impression.

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Networking: how to get started

ioL lifestyle
May 31, 2013
By Pamela Eyring

There's an old adage, “it's not what you know, it's who you know.” That adage couldn't be more appropriate in today's competitive job market. And networking (especially when you're employed) can be the key to staying employed and staying on a clear career track.

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Dubai Women Establishment and PSOW sign a Memorandum of Understanding

Emirates News Agency
May 19, 2013

Dubai Women Establishment (DWE) and The Protocol School of Washington (PSOW) today signed a two-year Memorandum of Understanding (MoU), with a view to establishing programs that support and develop the vocational skills of women leaders, helping them to hone their capabilities and achieve greater personal and professional development.

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Modern Etiquette: The Power of Referrals

Reuters
April 02, 2013
By Pamela Eyring

Attention job seekers! One of the best ways to get your foot in the door for a job interview is to get a job referral, or two.
And it doesn’t stop there: according to StartWire.com, one of the web’s top sites for job searching, “Referrals are the #1 source of hires in corporate America today. And, recent research shows that ‘referral’ hires not only stay in their jobs longer but that they perform better over the long term.”

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Career Tips and Inspiration for UAE's Working Women

The National
March 04, 2013
By Vivian Nereim

The discussion was attended by dozens of women seeking tips, and inspiration, and Klaithem Ali, who works for Dubai’s immigration department, said: “We need more of this kind of thing.” Minas bin Dakhan, who works for Dubai Statistics Centre, added: “It showed me that women all over the place face the same problems, whether they are Emirati or in western culture.”
The workshop was part of a Dubai Women Establishment series called the “Emirati Leaders Gathering”, created in 2008 to support and motivate working women.

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Modern Etiquette: Essential Questions For Every Job Interview

Reuters
January 28, 2013
By Pamela Eyring

First, let’s start with what NOT to ask in a job interview. THE biggest faux pas one can make is asking: “What does your company do?” If you’ve not done your homework and researched the company, you don’t deserve a seat at the table.

But let’s assume you’ve done your homework. The best way to approach the interview is to think of it like a first date. While a job interview is in a professional setting and the outcomes are different, the intentions are the same. You’ve exchanged information because you think there might be a connection, and now you’re ready to figure out if you want to pursue things further.

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When The Boss Gets A Tattoo Of You

Wall Street Journal
January 09, 2013
By Mike Sielski

It was only a matter of time Tuesday until someone asked Jets coach Rex Ryan about his tattoo.

Sure enough, near the end of a postseason news conference that Ryan and team owner Woody Johnson held here, a reporter brought up Ryan’s now-infamous piece of body art: the image on his right arm of his wife, Michelle, wearing a Jets jersey with quarterback Mark Sanchez’s No. 6. Ryan laughed off the question, joking, “Obviously if Sanchez doesn’t play better, that number’s changing.”

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10 Things Your Houseguest Won’t Tell You

MarketWatch
December 17, 2012
By Quentin Fottrell

1. “You will bolt the door when I’m gone.”

As the old saying goes, guests, like fish, begin to smell after three days. Turns out that assessment may be optimistic. A 2010 survey by travel-rental site HomeAway.com concluded that, during the holidays, nearly a quarter of relatives have overstayed their welcome after just one day. Of course, vacation-rental websites may have a vested interest in travelers not imposing on their friends and relatives. Nonetheless, that statistic doesn’t bode well for the thousands of households now breaking out fresh soap and crisp linens.

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Think before hitting send: Lessons from the Petraeus scandal

Today Show
November 15, 2012
By Allison Linn

There’s a valuable lesson everyone can learn from the scandal involving CIA Director David Petraeus: Take a deep breath before you hit that “send” button. The common link in the complex and still-unfolding scandal involving Petraeus, who resigned last Friday, and several others is email – lots of messages, some now alleged to be inappropriate.
For many workers these days, email is the primary mode of interaction with staff, bosses and clients. Experts say the constant back-and-forth means it’s all too easy to go from an informal exchange to something that could easily offend.

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Modern Etiquette: Handling The Politics of Business

Reuters
October 08, 2012

After an exceedingly bitter election in 1800, a victorious Thomas Jefferson sought to heal some rather raw wounds between the two warring parties.

During his first inaugural address, he uttered the now famous line, “We are all republicans; we are all federalists.”

More than two centuries later, the United States remains divided by red states, blue states, and those in between. Around this time each election year, even ordinary citizens catch political fever and divide themselves into opposing camps.

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What I've Learned: Remember That You're Onstage

Washingtonian
April 17, 2012
By Mary Clare Glover

Pamela Eyring didn’t plan to become an etiquette expert. After high school, she took a job as a clerk stenographer at Wright-Patterson Air Force Base in Dayton, Ohio, where she grew up. “I needed to get a job,” she says. “My mother was raising me as a single mother, and I was eager to work.”

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Modern Etiquette: A Playbook For Modern Business Dining

Reuters; Gulf Times
February 27, 2012
By Pamela Eyring

The ways in which business gets done in today's global marketplace is evolving at a rapid rate. Even in the midst of new paradigms and emerging technologies, one thing remains constant: big deals often come together over meals.

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Etiquette School for Dummies

Bloomberg Businessweek
November, 2010
By Teddy Wayne