The Original Mission

The Protocol School of Washington was the first educational initiative in the nation to recognize the emerging need for professionally trained etiquette and protocol instructors. Our school’s founder, Dorothea Johnson, had the foresight to conduct extensive research that revealed a basic lack of polish and decorum in relatively seasoned professionals and executives. 

At the same time, Johnson and her staff were well aware of an expanding global economy—a new-world marketplace that would require superior social skills as a cornerstone of international business. Armed with more than three decades of firsthand experience teaching etiquette and protocol along with a distinct entrepreneurial vision, Johnson and her staff shaped the growth of protocol training and became a thought leader in the field. 

Today, The Protocol School of Washington is the standard by which others in the industry are judged. From our initial programming launch in 1988, we are an educational model for protocol, business etiquette and communication skills training throughout the world.

PSOW has more than 5,000 graduates from 80+ countries.

A New Era of Excellence

During Pamela Eyring’s 23 years as a civil service employee, she spent more than 15 years as a protocol professional with seven of those years as the Chief of Protocol for Wright-Patterson Air Force Base in Dayton, Ohio. 

While working directly for the Commander of Air Force Materiel Command, a 4-star General Officer level executive, Pamela was encouraged to attend The Protocol School of Washington—and from there, her passion for protocol only grew. 

With her background in operational protocol and the level of the training she received at The Protocol School of Washington, Pamela was invited by the founder to join the PSOW facilitation team. Knowing Pamela could take PSOW to the next level, Dorothea saw a worthy and seasoned successor. 

Pamela Eyring acquired the school in 2005. 

Today, as owner and president of The Protocol School of Washington, Pamela and her team continue to build upon the school’s esteemed reputation and storied legacy by providing continuous research and educational development for protocol and etiquette professionals throughout the world. 

In 2012, PSOW’s Gulf and Middle East Regional Office was established in Dubai, United Arab Emirates.

The Importance of Protocol in Today’s World

With an enhanced global marketplace, emerging technologies like digital and social media, and an ever-changing international political climate, our world needs enhanced interpersonal skills and civility more than ever. We sum up these needs under the term “Protocol and Etiquette Intelligence” and, because of them, we have record numbers of students attending our school from academia, corporations, the military and federal government, and financial institutions as well as organizations spanning the globe. The desire to improve civility and cross-cultural understanding in business has also served as an impetus for executives to invest in their employees’ personal leadership skills to enhance professional development and to treat others with dignity and respect.

To learn more about the history of PSOW, view our timeline.