Robert Hickey

Robert Hickey

Deputy Director & Senior Master Trainer

What you do for PSOW : I am the PSOW Patriarch. I have been with the school since the very beginning in 1988. In the Intercultural Etiquette and Protocol Trainer course I help students identify and understand how to approach their future customers. In both the Protocol Officer Training and Advanced International Protocol Course I present the topics in my book (Honor & Respect: The Official Guide to Names, Titles, and Forms of Address) and whatever other topics I get an opportunity to teach: official gifts, flags, history of protocol, and cross-cultural communication.

Mantra : Exploring is more interesting than revisiting.

Educational Background : University of Virginia

Past Experience : I have conducted etiquette and protocol trainings and workshops since 1988. I have also served as: coordinator of publications at George Mason University, Fairfax, Virginia; art director at Acropolis Books, Washington, D.C.: art director at Graphic Image, Melville, New York; training facilitator at the Etiquette & Leadership Institute, Athens, Georgia; and as an instructor in the Publication Specialist Program at George Washington University, Washington, D.C.

Affiliated with : Vice President for Marketing and Public Relations, Protocol and Diplomacy International - Protocol Officers Association (PDI - POA); National Member, National Speakers Association; Member, New York City Chapter, National Speakers Association; Member, Toastmaster's International, Douglas Elliman Chapter, New York City.

Something Fun about Yourself : My book's website on names, titles, and forms of address get's over 160,000 unique visitors every month. Check it out at

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