Ineffective Communications: When Toxic Behavior Can Become Nuclear

PSOW Staff - Wednesday, June 7, 2017

In his article “The Cost of Poor Communications,” David Grossman reported that in a survey of 400 companies with 100,000 employees each cited an average annual loss (per company) of $62.4 million due to inadequate communication to and between employees. In looking at smaller companies of 100 employees or less, Debra Hamilton asserted in her article, “Top Ten Email Blunders that Cost Companies Money,” that miscommunication results in an average loss of $420,000 per year.  Read more


Modern Manners: The Protocol School of Washington’s Founder—Dorothea Johnson—on the State of Etiquette in Today’s Workplace

Guest Blogger - Thursday, June 1, 2017

As we recognize National Business Etiquette Week, we had a conversation with one of the world’s most respected experts on business etiquette and protocol, Dorothea Johnson—the founder of The Protocol School of Washington—to get her opinions and advice on the current state of etiquette in today’s business arena. With a career that includes counseling clients in the business, government, education, and entertainment, Dorothea has been an expert resource on protocol and etiquette and quoted in more than 60 books as well as hundreds of columns and articles in major publications in the United States and abroad. Dorothea has also authored/coauthored six books including her latest, Modern Manners: Tools to Take You to the Top, which she co-wrote with her granddaughter—actor/producer Liv Tyler. The book has been translated and published in Russia, Poland, Japan, Saudi Arabia, Lithuania and Taiwan.  Read more


Continental Cuisine: A Lesson in European Dining Etiquette

PSOW Staff - Tuesday, May 30, 2017

Our esteemed president, Pamela Eyring, will be traveling to the Emerald Isle next month, where she will be presenting an interactive dining tutorial (You Planned the Meal and Now It’s Time to Eat) at the Protocol & Diplomacy International – Protocol Officers Association (PDI-POA) Annual International Education Forum. From fork usage to toasts and advice for guests and hosts, Pamela’s visit to Ireland will include everything you ever needed to know about European (Continental) Dining Tips.  Read more


Andrew Loeb Shoenig—Associate Director for The Congressional Study Group—is the 2017 Winner of our National Protocol Officer’s Week “Protocol Memories of a Lifetime” Photo Contest

PSOW Staff - Monday, May 1, 2017

As any protocol officer who plans and orchestrates ceremonies, gift exchanges, presentations, international visits and special events knows, the most important thing to remember is to make a guest feel welcome. But what happens when something goes slightly off track? As the winner of our “Protocol Memories of a Lifetime” photo contest, Andrew Loeb Shoenig—associate director for the Congressional Studies Group—relays what happened after experiencing a gift exchange mistake with a foreign dignitary and how effective protocol practices helped save the day.  Read more


Picture Perfect Protocol - Drama.No.

Guest Blogger - Tuesday, March 28, 2017

My initial Protocol Officer Training in May 2016 helps me daily here at USAID. Without hesitation, my favorite aspect of protocol is never quite knowing exactly what I will be asked to assist with, resolve, mediate, mitigate, or plan each day! No two are the same in my work life. I am tasked with new and different challenges regularly, and no matter what, I know I have a network of experts and references to look to for guidance - a network I nurture carefully.   Read more

Picture Perfect Protocol - Drama.No.
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