Anyone in today’s stressful and hectic world can be prone to flying off the handle from time to time. With work, family, finances and all the pressures of a modern world, even the most level-headed of people can lose control of their emotions. But how do we become better at identifying the emotions that cause us to lose control?  Read more

For most professionals, every day can’t be a great day. Stuff happens – like being inundated with interruptions when you’re on a tight deadline. Or, you’re due for a pay increase but it ain’t happening. Or you’re stuck in traffic and going to be late for that important client meeting. Or you and your co-worker are not seeing eye to eye on a project. We’ve all been there when emotions are running high. It’s how we handle ourselves that indicate our self-regulation strength during challenging times.   Read more

As last year’s winner of the National Business Etiquette Week contest, Konrad Phillip—known as North America’s Youngest Etiquette Expert—presented an engaging infographic that addressed ways to put civility back into the political process. In a recent interview, Konrad discusses the year since his win (including his take on last year’s elections), his training with the Protocol School of Washington, and his future plans.  Read more

In 1985, the January inauguration was historically cold. In fact, DC had to cancel several of the participating groups (50 high school bands and other sponsored events, etc.), which was a big disappointment for many organizations (many of whom were operating partners and/or customers of Disney), including President Reagan, who commented on national TV that he wished the tradition was to do it “someplace warmer…like Florida!”  Read more

As one of the most multifaceted figures in American history, Benjamin Franklin was someone who truly embraced change, particularly in the incredibly diverse professional and personal pursuits of his life. Here was a man whose resume would include such diverse positions as politician, inventor, scientist, musician, entrepreneur and author among his many credits. As Franklin himself said, “When you’re finished changing, you’re finished.”   Read more