The Principles of Professionalism: Ensuring Students Make the Grade in the Real World

PSOW Staff - Tuesday, May 8, 2018

Understanding the fundamentals of business protocol and professional etiquette are more important than ever in our ever-changing multicultural workforce. But there are nuances and subtle shifts in professional behavior that will make your graduates stand out from the competition.  Read more


Graceful Recovery: How to Avoid (and Recover) from the World's 10 Biggest Faux Pas

PSOW Staff - Tuesday, September 13, 2016

If you are of a certain age, you may recall a famous episode of the hit sitcom “Designing Women” when one of the lead characters—the outspoken but forever proper Julia Sugarbaker—participates as a model in a charity fashion show. She is humiliated when her dress gets caught in her pantyhose, an event that forever brands her as the woman who “mooned Atlanta.”  Read more


“When You’re Finished Changing, You’re Finished”: How to reinvent your professional career at the Protocol School of Washington

PSOW Staff - Thursday, August 11, 2016

As one of the most multifaceted figures in American history, Benjamin Franklin was someone who truly embraced change, particularly in the incredibly diverse professional and personal pursuits of his life. Here was a man whose resume would include such diverse positions as politician, inventor, scientist, musician, entrepreneur and author among his many credits. As Franklin himself said, “When you’re finished changing, you’re finished.”   Read more


Please tell me your name again?

PSOW Staff - Thursday, March 17, 2016

Stop telling yourself that you don’t remember names, and start telling yourself “I’m good at remembering names.” This statement, repeated often enough, can counteract any negative message about not remembering names.  Read more

Please tell me your name again?

Improving Cross-Cultural Communication in the Global Marketplace

PSOW Staff - Wednesday, January 13, 2016

One of the most important things to consider when doing business internationally, is mastering the art of cross-cultural communication. Whether you are the owner of your company or an envoy for a company doing international business, it is crucial for you to be equipped with a thorough knowledge and comprehension of the cultural, business and social customs of the persons (and country) with whom you are negotiating. In diplomatic circles, the term associated with cross-cultural communication is known as protocol. But protocol as it relates to business helps you adapt your style to be effective across all cultures, ensuring you treat your colleagues and potential clients with dignity and respect.   Read more