According to noted author and former presidential speechwriter James Humes, “the art of communication is the language of leadership.” As Humes so eloquently points out, what we say and how we say it truly matters and proper grammar—along with correct pronunciation—are the pillars of effective communication. However, there are some words that prove bedeviling to many and their incorrect usage or pronunciation can quickly derail any conversation. To help keep your professional and personal brand from being tarnished by mispronunciations, we present some of the most commonly misspoken words in the English language.  Read more

We live in an exciting and challenging world—one in which our globe seems smaller and our business and personal relationships are untethered by the traditional boundaries of oceans, airspace and borders. Modern technology, politics, trade and governmental relations bring people of different cultures together more than ever and we all face the challenges and benefits of creating and maintaining these very powerful professional and personal connections.  Read more

As one of the most multifaceted figures in American history, Benjamin Franklin was someone who truly embraced change, particularly in the incredibly diverse professional and personal pursuits of his life. Here was a man whose resume would include such diverse positions as politician, inventor, scientist, musician, entrepreneur and author among his many credits. As Franklin himself said, “When you’re finished changing, you’re finished.”   Read more

 In the spring of 1997, I received a call from an Air Force colleague, Monica Earley, sharing her experience after attending The Protocol School of Washington’s (PSOW) Train to be a Corporate Etiquette and International Protocol Consultant training program. I was the Deputy Director for the headquarters protocol office at Wright-Patterson Air Force Base in Dayton, Ohio.  Read more

THE PROTOCOL SCHOOL OF WASHINGTON: DAY FOUR September 29, 2014 Today I attended SpeakersTrainingCamp taught by Sue Gaulke. Sue really embodies what she teaches: engaging, effective public speaking. We learned that there are different times throughout the day when we present ourselves to others, for example when leading a meeting, conducting training and in everyday informal situations. We learned that audiences prefer enthusiasm and passion in a speaker and they dislike a monotone voice.  Read more