Intercultural Etiquette and Protocol Trainer Online

Live, Online Certificate Program

The Protocol School of Washington's flagship etiquette course is now available in a live, online instructor-led format that will prepare you to train others on business protocol, executive entertaining, professional image, and cultural awareness. Interested in preparing the next generation of professionals?

This course consists of 10 weeks of expert instruction with 3-4 hours of live training each week, plus 1-2 hours of pre-work to be completed prior to each class session. All graduates will receive 4.05 Continuing Education Units (CEUs) for the successful completion of the Intercultural Etiquette and Protocol Trainer online course. The school is accredited by The Accrediting Council for Continuing Education & Training (ACCET) which is recognized by the U.S. Secretary of Education and the U.S. Department of Education. 

Course materials include: 

  • Trainer manual materials;
  • Six seminar facilitation guides with instructional notes;
  • Matching PowerPoint presentations and digital workbooks;
  • A framed certificate of completion. 


  • Intercultural Etiquette and Protocol Trainer - New Student Tuition: USD$7,800.00
  • Intercultural Etiquette and Protocol Trainer - Returning Graduate/Alumni Tuition: USD$7,020.00

Intercultural Etiquette and Protocol Trainer is a comprehensive ten-week program providing expert, interactive instruction preparing participants to train others on intercultural etiquette, business protocol, executive entertaining, professional image and cultural awareness in both a face-to face classroom and live on-line Instructor-Led Distance Learning formats. In today's fast-paced world, there is an unprecedented demand for expert training and guidance in etiquette and protocol.


  • In-depth learning on current behaviors and accepted practices in protocol and etiquette;
  • Intercultural sensitivity and understanding for today's complex environments;
  • An understanding of how to assess organizational training needs to clearly outline learning objectives and expected outcomes;
  • Learn and demonstrate training facilitation and presentation skills for imparting knowledge to others in both face-to-face and instructor-led distance learning (online/virtual) modalities.

Tuition includes training materials, eLearning lessons and workbook, and a digital certificate of completion. 


Intercultural Etiquette and Protocol Trainer - New Student Tuition: USD$7,800.00

Intercultural Etiquette and Protocol Trainer - Returning Graduate/Alumni Tuition: USD$7,020.00

Seminars: Outclass the Competition® Business Etiquette Seminar & Trainer Tips | Outclass the Competition® Dining Skills Seminar and Trainer Tips | The Power of Professional Presence Seminar and Trainer Tips | How to Succeed in the International Arena® Seminar and Trainer Tips | Business Protocol for Professionals™ Seminar and Trainer Tips | Dine Like a Diplomat® Seminar and Trainer Tips | Business Protocol for Professionals Seminar and Trainer Tips  | Facilitation Skills for Training Face-to-Face and Virtually | PR Tips Materials and Marketing | Public Relations Tips | Income Potential | Sales and Negotiation 

Military And Government Professionals who are required to be knowledgeable and present briefings to organizations on protocol and formal dining skills.
Academia who want to serve as a trainer within your institution or want to influence and guide others to enhance professionalism.
In-House or Internal Trainers interested in adding seminars and briefings on business etiquette, international protocol and dining skills to existing training programs.
Protocol, Meeting and Event Planners who manage special events for high-level officials or clients.
Administrative Professionals who advise executives on how to build stronger relationships.
Foreign Affairs Officials and Staff who promote the interests of their country through diplomatic relations
Entrepreneurs and Image Consultants who want to present seminars and briefings on intercultural etiquette, business protocol and dining skills.
  • Trainer manual materials, six seminar facilitation guides with instructional notes, matching PowerPoint presentations, and digital workbooks.
  • Digital Certificate of Completion.

PSOW's instructor-led distance learning is delivered over Zoom** and the PSOW Learning Management System. No software purchase is necessary. Students will be invited as guests from PSOW's accounts.

Participation in the PSOW online courses requires:

  • Intermediate level proficiency in spoken and written English. All lessons/modules, class assignments, and breakout sessions are conducted in English. All materials are provided in English.
  • An internet connection - broadband wired, wireless, or mobile (3G or 4G/LTE). Recommended bandwidth of 2.5mbps (up/down).
  • A computer (desktop or laptop), tablet, or mobile device.
  • Speakers and a microphone - built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in
  • Supported browsers - Microsoft Edge, Safari, Firefox, and Chrome. 

* Access via mobile device will require downloading the Zoom Application version 5.0. 

** To ensure the privacy of all attendees, students will enter a "waiting room" for each virtual class, allowing the training manager to vet attendees prior to entry. In addition, Zoom meetings have been set up with password protection.  The recording feature has been disabled for trainees and at no time will PSOW record trainees during a virtual class without their explicit consent.

Please review the full listing of Zoom system requirements for PC, Mac, and Linux. You can test your connection to Zoom through their test site at

Tarin Hodges

Tarin Hodges, Entrepreneur, Trinidad & Tobago

As an image consultant, I understand the value of your look, your personal brand and your finish which takes you to one level but when you complete protocol and etiquette training, and put that together, you have a complete personal brand.

Chelsea L. Demarest

Chelsea L. Demarest, Chelsea Demarest Consulting, LLC

The training was very informative and provided me the support and resources to start my own consulting business. Thank You!

Mary Renner

Mary Renner, The Digital Workshop, Lancaster, PA

Every person on your team is a tremendous asset and anyone would feel lucky to learn – not just from their expertise – but from their style and warmth. The experience cannot help but make us better trainers,  but no matter what the future holds I will never regret the investment. How do you put a price tag on confidence?

Rosemary Murphy

Rosemary Murphy, Columbia Management

My primary goal to come to the school was not just for myself, but to bring this information back to my company, primarily to the sales team because they are the first line our customers see and they represent our brand.

Sarah Walters

Sarah Walters, Entrepreneur, Denver, Colorado

PSOW gave us all the tools to bring our cross cultural experiences to a new level. What amazing energy and kindness. I feel forever changed and I thank you.

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