International Protocol Manager Training (IPMT) Online Certificate Program

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Under the joint patronage of the Ministry of Presidential Affairs - Abu Dhabi and the Protocol Department - Dubai, The Protocol School of Washington proudly presents its International Protocol Manager Training Certificate Program in an Instructor-Led Distance Learning format.

The Protocol School of Washington successfully launched its inaugural live Instructor-Led Distance Learning program in 2020, adhering to the highest standards of virtual training. The Instructor-Led Distance Learning online program creates an engaging experience while providing the opportunity for attendees to network directly with other participants and interact with instructors who are subject matter experts in their respective fields.

The International Protocol Manager Training (IPMT) Certificate Program consists of nine modules. Each module covers a specific topic in the field of international protocol and business etiquette. Each individual module contains training pre-work (1-2 hours), a live training session (2-3 hours), and a post-training quiz.

Who Should Attend: This program is ideal for professionals who require competency in operational protocol. Attendees will learn the current tools, methods, and processes for orchestrating events where international order of precedence, customs, and cultural differences are critical. Sessions are devoted to individual protocol topics, with emphasis on universally accepted practices for official and social customs and courtesies, and rights and dignities of individuals, groups of people, and nations.

International Protocol Manager Training (Live Online) with e-certificate -
$6,825 USD/25,074 AED. Students receive a digital graduation e-certificate (not framed).

International Protocol Manager Training (Live Online) with framed certificate -
$7,025 USD/25,809 AED. Students receive a framed graduation certificate. Shipping fees may apply. Please contact: for details and pricing.

Returning PSOW Graduates/Alumni - please contact for a discount code to apply during checkout to receive your graduate discount.

Attendance/Grading: A 90% attendance rate and a passing quiz grade of 70% or above are required of all participants.

Training Language: English

Time Zone:

  • Start Time: 18:00 Dubai Time (GST)

  • End Time: Approximately 21:00 Dubai Time (GST)
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Contact Information: For questions, please email: or contact our Dubai Office at +971 4 3757555.

PSOW's instructor-led distance learning is delivered over Zoom** and the PSOW Learning Management System. No software purchase is necessary. Students will be invited as guests from PSOW's accounts.

Participation in the PSOW online courses requires:

  • Intermediate level proficiency in spoken and written English. All lessons/modules, class assignments, and breakout sessions are conducted in English. All materials are provided in English.
  • An internet connection - broadband wired, wireless, or mobile (3G or 4G/LTE). Recommended bandwidth of 2.5mbps (up/down).
  • A computer (desktop or laptop), tablet, or mobile device.
  • Speakers and a microphone - built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in
  • Supported browsers - Microsoft Edge, Safari, Firefox, and Chrome. 

* Access via mobile device will require downloading the Zoom Application version 5.0. 

** To ensure the privacy of all attendees, students will enter a "waiting room" for each virtual class, allowing the training manager to vet attendees prior to entry. In addition, Zoom meetings have been set up with password protection.  The recording feature has been disabled for trainees and at no time will PSOW record trainees during a virtual class without their explicit consent.

Please review the full listing of Zoom system requirements for PC, Mac, and Linux. You can test your connection to Zoom through their test site at

Overview of Course Modules:  


Participants will learn the origin, early history, and definition of protocol. They will also be able to define precedence; understand the usage and importance of this fundamental protocol tool; determine precedence of individuals, organizations, and states; and demonstrate a working knowledge of precedence in various situations.


Participants will be able to apply flag precedence when displaying multiple flags; differentiate flag displays by geographic region and international organizations; identify the complexities of permanent flag displays, displays on vehicles, displays on tabletops, and in conference and briefing rooms; determine flags and logo precedence; and recognize the hierarchy that governs the display of flags and patriotic customs and observances.


Participants will learn and apply the factors involved in creating effective seating arrangements, identify key elements for social and business seating, define the various types of seating arrangements, and identify nuances to consider with international guests and guests with special needs.


Participants will be able to demonstrate a working knowledge of how and when to use titles and forms of address in various situations; make proper introductions using various titles, degrees, ranks, and ratings; and apply these fundamentals to daily operational protocol activities.


Participants will be able to describe professional business attire and dress codes; introduce themselves and make small talk; greet others using appropriate eye signals and body language; exchange business cards; give guidance on the role of a host, guest of honor and guest; recognize the difference between American and European styles of dining; create menu cards for different occasions; identify correct place settings for multiple courses.


Participants will identify key elements to consider when selecting an appropriate gift, determine gifts for guests and understand how culture affects the gift selection, identify appropriate ways to track and record gifts for your organization, and understand the parameters of official and diplomatic gifts for government officials.


Participants will identify the five steps in a guest experience cycle; describe different types of visits; manage event traffic flow; identify VIP escorting techniques; recognize typical guest needs; and manage official travel and accommodations for VIPs. 


Participants will be able to define the Master Protocol Process and the four steps to a successful event, identify the key considerations of planning protocol events, determine the logistical components of protocol events, and use a SWOT analysis to develop contingency plans.


Ceremonial protocol is the set of procedures governing etiquette and precedence when organizing and hosting an official event. Participants will be able to trace the history of ceremonies, identify the different ceremony sectors, and describe the common practices and key elements of ceremonies.

Wasim Ben Khadra

Wasim Ben Khadra, Head of External Communications, Standard Chartered Bank

"Attending PSOW classes enriched my knowledge not only professionally but also personally. The combination of hands-on training from industry leaders plus learning theories and best practices gave me an upper hand in my career. Being a licensed protocol and etiquette advisor is a huge plus in today's competitive working environment. It is your ticket to creating a long-lasting impact by cultivating champions for civility in your line of business. I am a proud graduate."

Lieutenant Mark Ziegler

Lieutenant Mark Ziegler, United States Navy NSA Bahrain

The instructors are very energetic, professional and knowledgeable. They are specialists in each particular area.

Omar Alvarez

Omar Alvarez, United States Air Forces in Europe and Air Forces Africa, Headquarters

I am super excited to tell you that I am the new deputy chief of protocol for USAFE-AFAFRICA.
It is undeniable that the training I received from The Protocol School of Washington had a huge role in me being able to reach my goal. I started from zero (no real protocol experience) three years ago and now I am the deputy chief at a MAJCOM. I could not have done it without you and your team.
Thank you so much for what you and the school have done and will continue to do for motivated young professionals like myself.

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