International Protocol Manager Training (IPMT) Online Certificate Program

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Under the joint patronage of the Ministry of Presidential Affairs - Abu Dhabi and the Protocol Department - Dubai, The Protocol School of Washington proudly presents its International Protocol Manager Training Certificate Program in an Instructor-Led Distance Learning format for the first time.

The Protocol School of Washington successfully launched its inaugural live Instructor-Led Distance Learning program in 2020, adhering to the highest standards of virtual training. The Instructor-Led Distance Learning online program creates an engaging experience while providing the opportunity for attendees to network directly with other participants and interact with instructors who are subject matter experts in their respective fields.

The International Protocol Manager Training (IPMT) Certificate Program consists of nine modules. Each module covers a specific topic in the field of international protocol and business etiquette. Each individual module contains training pre-work (1-2 hours), a live training session (2-3 hours), and a post-training quiz.

Who Should Attend: This program is ideal for professionals who require competency in operational protocol. Attendees will learn the current tools, methods, and processes for orchestrating events where international order of precedence, customs, and cultural differences are critical. Sessions are devoted to individual protocol topics, with emphasis on universally accepted practices for official and social customs and courtesies, and rights and dignities of individuals, groups of people, and nations.

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Overview of Course Modules:  


Participants will learn the origin, early history, and definition of protocol. They will also be able to define precedence; understand the usage and importance of this fundamental protocol tool; determine precedence of individuals, organizations, and states; and demonstrate a working knowledge of precedence in various situations.

FLAGS AND LOGOS  - DEC 20, 2020 - 6:00 PM - 8:00 PM UAE/ 9 AM - 11 AM EST

Participants will be able to apply flag precedence when displaying multiple flags; differentiate flag displays by geographic region and international organizations; identify the complexities of permanent flag displays, displays on vehicles, displays on tabletops, and in conference and briefing rooms; determine flags and logo precedence; and recognize the hierarchy that governs the display of flags and patriotic customs and observances.

SEATING STRATEGIES - DEC 23, 2020 - 6:00 PM - 9:00 PM UAE/9 AM - 12 PM EST

Participants will learn and apply the factors involved in creating effective seating arrangements, identify key elements for social and business seating, define the various types of seating arrangements, and identify nuances to consider with international guests and guests with special needs.

TITLES AND FORMS OF ADDRESS - JAN 3, 2021 - 6:00 PM - 9:00 PM UAE/9 AM -12 PM EST

Participants will be able to demonstrate a working knowledge of how and when to use titles and forms of address in various situations; make proper introductions using various titles, degrees, ranks, and ratings; and apply these fundamentals to daily operational protocol activities.


Participants will be able to describe professional business attire and dress codes; introduce themselves and make small talk; greet others using appropriate eye signals and body language; exchange business cards; give guidance on the role of a host, guest of honor and guest; recognize the difference between American and European styles of dining; create menu cards for different occasions; identify correct place settings for multiple courses.

OFFICIAL GIFTS - JAN 10, 2021 - 6:00 PM - 8:00 PM UAE/9 AM - 11 AM EST

Participants will identify key elements to consider when selecting an appropriate gift, determine gifts for guests and understand how culture affects the gift selection, identify appropriate ways to track and record gifts for your organization, and understand the parameters of official and diplomatic gifts for government officials.

VIP MANAGEMENT - JAN 13, 2021 - 6:00 PM - 9:00 PM UAE/9 AM - 12 PM EST

Participants will identify the five steps in a guest experience cycle; describe different types of visits; manage event traffic flow; identify VIP escorting techniques; recognize typical guest needs; and manage official travel and accommodations for VIPs. 


Participants will be able to define the Master Protocol Process and the four steps to a successful event, identify the key considerations of planning protocol events, determine the logistical components of protocol events, and use a SWOT analysis to develop contingency plans.

PROTOCOL FOR CEREMONIES - JAN 20, 2021 - 6:00 PM - 9:00 PM UAE/9 AM - 12 PM EST

Ceremonial protocol is the set of procedures governing etiquette and precedence when organizing and hosting an official event. Participants will be able to trace the history of ceremonies, identify the different ceremony sectors, and describe the common practices and key elements of ceremonies.

Mandatory Orientation: DEC 13, 2020 6:00 PM UAE/9 AM EST

International Protocol Manager Training (Live Online) - New Student Tuition: 6,825 USD/25,074 AED

International Protocol Manager Training (Live Online) - PSOW Graduate/Alumni Tuition: 6,484 USD/23,814 AED

Attendance/Grading: A 90% attendance rate and a passing quiz grade of 70% or above are required of all participants.

Training Language: English

Time Zone:

  • The orientation session will start at 6:00 PM UAE time and 9:00 AM Eastern time in the United States. 
  • All modules will start at 6:00 PM UAE time and 9:00 AM Eastern time in the United States. 

Contact Information: For questions, please email: or contact our Dubai Office at +971 4 3757555.

PSOW's instructor-led distance learning is delivered over Microsoft Teams and Zoom**. No software purchase is necessary. Students will be invited as guests from PSOW's accounts.

Participation in the PSOW online courses requires:

  • Intermediate level proficiency in spoken and written English. All lessons/modules, class assignments, and breakout sessions are conducted in English. All materials are provided in English.
  • An internet connection - broadband wired, wireless, or mobile (3G or 4G/LTE). Recommended bandwidth of 2.5mbps (up/down).
  • A computer (desktop or laptop), tablet, or mobile device.
  • Speakers and a microphone - built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in
  • Supported browsers - Microsoft Edge, Internet Explorer, Safari, and Chrome. Current versions of Firefox work with most Microsoft Teams features, however, not all.

* Access via mobile device will require downloading the Microsoft Teams Application and the Zoom Application version 5.0. 

** To ensure the privacy of all attendees, students will enter a "waiting room" for each virtual class, allowing the training manager to vet attendees prior to entry. In addition, Zoom meetings have been set up with a password and will be shared within the Microsoft Teams platform, which requires a password to access. The recording feature has been disabled for trainees and at no time will PSOW record trainees during a virtual class without their explicit consent.

Please review the full listing of Zoom system requirements for PC, Mac, and Linux. You can test your connection to Zoom through their test site at

Please review a full listing of MS Teams system requirements whether accessing via the desktop app or web app for PC, Mac, or Linux.