Leadership and Providing Legendary Service - Online


Do you host VIP guests, official meetings, and special events? If so, join our "Leadership and Legendary Service" online class for protocol professionals.

Class Title: Leadership and Legendary Service

Class Description: During this live, online Instructor-Led Distance Learning class, students will learn to:

  • Identify the four factors that drive protocol success; 
  • Define and understand “The Balanced Scorecard;” 
  • Identify the business components that result in positive financial results; 
  • Provide examples of a “perfect protocol experience;” 
  • Identify the two types of protocol excellence; 
  • Define legendary service and identify methods of delivery; 
  • Demonstrate ways to deliver protocol excellence using people, place, and process; and 
  • Explain the role of consistency in protocol success 

Individual Modules: A limited number of seats for individual modules will be available in each online Protocol Officer Training course. If these seats are already filled when you register, you will be notified and added to a waitlist. Waitlisted individuals will be contacted and offered any remaining seats one week prior to class. Please contact info@psow.edu for information about individual modules.

Individual Module Tuition: US$599.

Certificate Program: All 13 class modules are included in the Protocol Officer Training certificate program (US$6500).