What is The Protocol School of Washington?

The Protocol School of Washington is the only nationally accredited educational institution providing international protocol, cross-cultural awareness, business etiquette and image training that prepares professionals with the critical behaviors necessary to build lasting business relationships.

The Protocol School of Washington brings two distinct entities, etiquette and protocol, together under a new definition: Etiquette and Protocol Intelligence, which is the ability to think, learn, and apply etiquette and protocol skills, especially when this ability is highly developed.

What is the Difference between Etiquette and Protocol?

To know the difference is to recognize how the two meld together and support each other like the term "art + science". Distinguishing them individually is key in comprehending their differences.

Etiquette "The Art"

The rules and conventions governing correct or polite behavior in society in general, or in a particular social or professional group or situation.

Protocol "The Science"

The official procedure governing affairs of state or diplomatic occasions. The established code of procedure or behavior in any group or organization in a particular situation.

PSOW HighlightsPSOW Highlights
  • PSOW Celebrates National Business Etiquette Week

    Win a complimentary tuition to attend any scheduled Train to be a Corporate Etiquette and International Protocol Consultant Course with our Business Etiquette in 2025 Contest. Or, Win a day with president and owner Pamela Eyring!

    Find out more!
  • Dealing with Difficult People

    PSOW President, Pamela Eyring presents training to Women in Defense, Greater Ohio Valley Chapter on tips for understanding and dealing with difficult people. What a fantastic group!

  • The Today Show

    PSOW President Pamela Eyring appeared on the Today Show with Kathie Lee and Hoda to share tips on cell phone etiquette including: how to take a call while at the table!

    Watch the segment
  • We Are the Experts Who Train the Experts®

    Celebrating more than two decades as the global leader in protocol and etiquette training and certification, the School is proud to have trained over 4,000 men and women in more than 70 countries. We serve as trusted counsel to governments and industries worldwide.

    Watch the video
  • PSOW is GSA Approved!

    We are proud to announce that we have obtained approval from the U.S. General Services Administration (GSA) under contract GS-10F-0357Y to provide our protocol and etiquette training services and products to the federal government.

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Navigating the Social Side of Business

PSOW Staff - Monday, May 11, 2015

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Olivera Tatalovic Finds her Superhero Moment

PSOW Staff - Friday, April 24, 2015

In honor of last month’s National Protocol Officer Week, PSOW sponsored a “Superhero Moment” contest where entrants were asked how they used their protocol expertise in a particular job or setting. After reviewing entries from around the world, we have selected Olivera Tatalovic as our 2015 winner, receiving a complimentary tuition to a scheduled 2015 Protocol Officer Training program.  Read more