What is The Protocol School of Washington?

The Protocol School of Washington is the only nationally accredited educational institution providing international protocol, cross-cultural awareness, business etiquette and image training that prepares professionals with the critical behaviors necessary to build lasting business relationships.

The Protocol School of Washington brings two distinct entities, etiquette and protocol, together under a new definition: Etiquette and Protocol Intelligence, which is the ability to think, learn, and apply etiquette and protocol skills, especially when this ability is highly developed.

What is the Difference between Etiquette and Protocol?

To know the difference is to recognize how the two meld together and support each other like the term "art + science". Distinguishing them individually is key in comprehending their differences.

Etiquette "The Art"

The rules and conventions governing correct or polite behavior in society in general, or in a particular social or professional group or situation.

Protocol "The Science"

The official procedure governing affairs of state or diplomatic occasions. The established code of procedure or behavior in any group or organization in a particular situation.

PSOW HighlightsPSOW Highlights
  • Brooke Peterson wins NBEW2015 Tuition Contest

    “What will business etiquette in 2025 look like?” Video Contest Winner is… Brooke Peterson! “Love it or hate it, I believe it is going to come down to one word – Technology!” Check out Brooke’s three themes for what is going to be true for Business Etiquette in 2025

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  • Dealing with Difficult People

    PSOW President, Pamela Eyring presents training to Women in Defense, Greater Ohio Valley Chapter on tips for understanding and dealing with difficult people. What a fantastic group!

  • The Today Show

    PSOW President Pamela Eyring appeared on the Today Show with Kathie Lee and Hoda to share tips on cell phone etiquette including: how to take a call while at the table!

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  • We Are the Experts Who Train the Experts®

    Celebrating more than two decades as the global leader in protocol and etiquette training and certification, the School is proud to have trained over 4,000 men and women in more than 70 countries. We serve as trusted counsel to governments and industries worldwide.

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  • PSOW is GSA Approved!

    We are proud to announce that we have obtained approval from the U.S. General Services Administration (GSA) under contract GS-10F-0357Y to provide our protocol and etiquette training services and products to the federal government.

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Modern Etiquette: Who borrowed my stapler?

PSOW Staff - Tuesday, June 30, 2015

According to "Happiness at Work" by author Jessica Pryce-Jones, American workers spend an average of 90,000 hours at work over their lifetime.  Read more


Chris Yu, winner of the 2014 NBEW Video Challenge, reflects on the impact PSOW has had on his future plans

PSOW Staff - Wednesday, June 03, 2015

Chris Yu, a Human Resources Manager in the Toronto office of TD Bank, first heard of The Protocol School of Washington when alumni Natalie Gokchenian made a presentation to officers at his bank. Chris was so impressed with the curriculum, he asked Natalie to present again to his HR staff. He then became even more interested in the PSOW, ultimately entering and winning the 2014 video challenge for a complimentary tuition to the “Train to be a Corporate Etiquette and International Protocol Consultant” course, graduating in September 2014.  Read more