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What is The Protocol School of Washington?

The Protocol School of Washington is the only nationally accredited educational institution providing international protocol, cross-cultural awareness, business etiquette and image training that prepares professionals with the critical behaviors necessary to build lasting business relationships.

The Protocol School of Washington brings two distinct entities, etiquette and protocol, together under a new definition: Etiquette and Protocol Intelligence, which is the ability to think, learn, and apply etiquette and protocol skills, especially when this ability is highly developed.

What is the Difference between Etiquette and Protocol?

To know the difference is to recognize how the two meld together and support each other like the term "art + science". Distinguishing them individually is key in comprehending their differences.

Etiquette "The Art"

The rules and conventions governing correct or polite behavior in society in general, or in a particular social or professional group or situation.

Protocol "The Science"

The official procedure governing affairs of state or diplomatic occasions. The established code of procedure or behavior in any group or organization in a particular situation.

PSOW HighlightsPSOW Highlights
  • Certified Women Owned Business

    PSOW received national certification as a Women’s Business Enterprise by the Greater Women’s Business Council, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

  • Brooke Peterson wins NBEW2015 Tuition Contest

    “What will business etiquette in 2025 look like?” Video Contest Winner is… Brooke Peterson! “Love it or hate it, I believe it is going to come down to one word – Technology!” Check out Brooke’s three themes for what is going to be true for Business Etiquette in 2025

    Watch Video
  • Dealing with Difficult People

    PSOW President, Pamela Eyring presents training to Women in Defense, Greater Ohio Valley Chapter on tips for understanding and dealing with difficult people. What a fantastic group!

  • The Today Show

    PSOW President Pamela Eyring appeared on the Today Show with Kathie Lee and Hoda to share tips on cell phone etiquette including: how to take a call while at the table!

    Watch the segment
  • We Are the Experts Who Train the Experts®

    Celebrating more than two decades as the global leader in protocol and etiquette training and certification, the School is proud to have trained over 4,000 men and women in more than 70 countries. We serve as trusted counsel to governments and industries worldwide.

    Watch the video
  • PSOW is GSA Approved!

    We are proud to announce that we have obtained approval from the U.S. General Services Administration (GSA) under contract GS-10F-0357Y to provide our protocol and etiquette training services and products to the federal government.

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PSOW Blog

Modern Etiquette-Doing business via Skype

PSOW Staff - Tuesday, September 01, 2015

Whether you Skype with someone in the same city or in a different country, you need to be prepared and mindful to be viewed (and seen) as a professional.  Read more



9.01.2015

The Importance of Protocol Officers: The Team Member You Never Knew You Needed

PSOW Staff - Tuesday, August 18, 2015

From finding the right talent to knowing what roles are crucial to fill, team building is one of the most crucial components of any successful organization. Finding the proper balance of personalities and positions can truly differentiate your company with a dream team of superior workers. But whether you own or work for a private or publicly held company, one of the most important members on your team may be someone you have never even considered—a protocol officer.  Read more



8.18.2015