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What is The Protocol School of Washington?

The Protocol School of Washington is the only nationally accredited educational institution providing international protocol, cross-cultural awareness, business etiquette and image training that prepares professionals with the critical behaviors necessary to build lasting business relationships.

The Protocol School of Washington brings two distinct entities, etiquette and protocol, together under a new definition: Etiquette and Protocol Intelligence, which is the ability to think, learn, and apply etiquette and protocol skills, especially when this ability is highly developed.

What is the Difference between Etiquette and Protocol?

To know the difference is to recognize how the two meld together and support each other like the term "art + science". Distinguishing them individually is key in comprehending their differences.

Etiquette "The Art"

The rules and conventions governing correct or polite behavior in society in general, or in a particular social or professional group or situation.

Protocol "The Science"

The official procedure governing affairs of state or diplomatic occasions. The established code of procedure or behavior in any group or organization in a particular situation.

PSOW HighlightsPSOW Highlights
  • Registration now open!

    PSOW's 2014 Global Education Summit will be held at The Ritz-Carlton Pentagon City in Arlington, Virginia with honored guest, Dorothea Johnson, founder of PSOW! Along with her granddaughter and actress Liv Tyler, Dorothea is also author of "Modern Manners: Tools to Take You to the Top."

    Learn More & Register
  • PSOW and Dubai Ladies Club Forge Partnership

    "It is a pleasure to collaborate with DLC in providing a Children and Teens Etiquette Program to teach personal leadership skills and distinguish them in a global society!" -Pamela Eyring, President

    Read the press release
  • International Training in Bahrain

    During PSOW's recent International Protocol Manager Training, His Royal Highness Prince Salman Bin Hamad Al-Khalifa, Crown Prince of Bahrain, received Ms. Pamela Eyring, President of Protocol School of Washington.

  • Certificate of Recognition

    Air Force District of Washington Commander Sharon K. G. Dunbar and Pamela Eyring present Christine Bickel with a certificate of recognition from PSOW at Joint Base Andrews, Md., Feb. 24, 2014. This month, Bickel retired from the Air Force after 21 years of service. Bickel served as the AFDW director of Ceremonies and Protocol and is a graduate of PSOW. Congratulations!

  • We Are the Experts Who Train the Experts®

    Celebrating more than two decades as the global leader in protocol and etiquette training and certification, the School is proud to have trained more than 3,500 men and women in 60 countries. We serve as trusted counsel to governments and industries worldwide.

    Watch the video
  • PSOW is GSA Approved!

    We are proud to announce that we have obtained approval from the U.S. General Services Administration (GSA) under contract GS-10F-0357Y to provide our protocol and etiquette training services and products to the federal government.

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Meet Protocol Professional Fitzgerald Heslop!

Guest Blogger - Friday, March 28, 2014

Fitzgerald Heslop  Read more


Meet Protocol Professional Sharyn Amoroso!

Guest Blogger - Thursday, March 27, 2014

What is your proudest moment as a protocol officer?  Read more