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What is The Protocol School of Washington?

The Protocol School of Washington is the only nationally accredited educational institution providing international protocol, cross-cultural awareness, business etiquette and image training that prepares professionals with the critical behaviors necessary to build lasting business relationships.

The Protocol School of Washington brings two distinct entities, etiquette and protocol, together under a new definition: Etiquette and Protocol Intelligence, which is the ability to think, learn, and apply etiquette and protocol skills, especially when this ability is highly developed.

What is the Difference between Etiquette and Protocol?

To know the difference is to recognize how the two meld together and support each other like the term "art + science". Distinguishing them individually is key in comprehending their differences.

Etiquette "The Art"

The rules and conventions governing correct or polite behavior in society in general, or in a particular social or professional group or situation.

Protocol "The Science"

The official procedure governing affairs of state or diplomatic occasions. The established code of procedure or behavior in any group or organization in a particular situation.

PSOW HighlightsPSOW Highlights
  • Executive Presence in a Global Environment

    PSOW President, Pamela Eyring presents training at Thunderbird School of Global Management in Phoenix, Arizona, including: business card protocol, business entertaining, dining, communication etiquette and more. What a fantastic group!

  • Cross-Cultural Communication Training

    PSOW President Pamela Eyring recently provided a 2.5 day cross-cultural communication training for the UAE Delegation to ICAO in Montreal. Un grande honneur!

  • 2014 Global Education Summit

    Celebrating 25 Years, The Protocol School of Washington recently held the “Global Education Summit: Power of the Past - Force of the Future,” an opportunity that only comes every 5 years. Attendees built their own educational track and continued their professional development with access to more than 25 educators and educational sessions.

    Learn More and view photos
  • The Today Show

    PSOW President Pamela Eyring appeared on the Today Show with Kathie Lee and Hoda to share tips on cell phone etiquette including: how to take a call while at the table!

    Watch the segment
  • We Are the Experts Who Train the Experts®

    Celebrating more than two decades as the global leader in protocol and etiquette training and certification, the School is proud to have trained over 4,000 men and women in more than 70 countries. We serve as trusted counsel to governments and industries worldwide.

    Watch the video
  • PSOW is GSA Approved!

    We are proud to announce that we have obtained approval from the U.S. General Services Administration (GSA) under contract GS-10F-0357Y to provide our protocol and etiquette training services and products to the federal government.

    Read More
PSOW Blog

Modern Etiquette: At business meetings, impressions are important

PSOW Staff - Monday, October 13, 2014

According to James Uleman, PhD, a psychology professor at New York University and researcher on impression management, “In spite of the congeniality of many professional gatherings, judgments are being made and impressions formed at all times.”  Read more



10.13.2014

The Student Perspective: Day Five from Auden Healey

Guest Blogger - Thursday, October 09, 2014

We are excited to be able to feature guest blogger, Ms. Auden Healey, who shared her experience during her PSOW training!  Read more



10.09.2014