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What is The Protocol School of Washington?

The Protocol School of Washington is the only nationally accredited educational institution providing international protocol, cross-cultural awareness, business etiquette and image training that prepares professionals with the critical behaviors necessary to build lasting business relationships.

The Protocol School of Washington brings two distinct entities, etiquette and protocol, together under a new definition: Etiquette and Protocol Intelligence, which is the ability to think, learn, and apply etiquette and protocol skills, especially when this ability is highly developed.

What is the Difference between Etiquette and Protocol?

To know the difference is to recognize how the two meld together and support each other like the term "art + science". Distinguishing them individually is key in comprehending their differences.

Etiquette "The Art"

The rules and conventions governing correct or polite behavior in society in general, or in a particular social or professional group or situation.

Protocol "The Science"

The official procedure governing affairs of state or diplomatic occasions. The established code of procedure or behavior in any group or organization in a particular situation.

PSOW HighlightsPSOW Highlights
  • Executive Presence in a Global Environment

    PSOW President, Pamela Eyring presents training at Thunderbird School of Global Management in Phoenix, Arizona, including: business card protocol, business entertaining, dining, communication etiquette and more. What a fantastic group!

  • Cross-Cultural Communication Training

    PSOW President Pamela Eyring recently provided a 2.5 day cross-cultural communication training for the UAE Delegation to ICAO in Montreal. Un grande honneur!

  • 2014 Global Education Summit

    Celebrating 25 Years, The Protocol School of Washington recently held the “Global Education Summit: Power of the Past - Force of the Future,” an opportunity that only comes every 5 years. Attendees built their own educational track and continued their professional development with access to more than 25 educators and educational sessions.

    Learn More and view photos
  • The Today Show

    PSOW President Pamela Eyring appeared on the Today Show with Kathie Lee and Hoda to share tips on cell phone etiquette including: how to take a call while at the table!

    Watch the segment
  • We Are the Experts Who Train the Experts®

    Celebrating more than two decades as the global leader in protocol and etiquette training and certification, the School is proud to have trained nearly 4,000 men and women in 68 countries. We serve as trusted counsel to governments and industries worldwide.

    Watch the video
  • PSOW is GSA Approved!

    We are proud to announce that we have obtained approval from the U.S. General Services Administration (GSA) under contract GS-10F-0357Y to provide our protocol and etiquette training services and products to the federal government.

    Read More
PSOW Blog

Modern Etiquette: Reading micro-expressions can reap rewards

PSOW Staff - Tuesday, August 19, 2014

IMAGINE IF you could sit across the table from your boss, or a potential client, and know what they’re thinking without them saying a word. It turns out, that reality is not as far-fetched an idea as you might think.  Read more



8.19.2014

Modern Etiquette: Rules of the road for telecommuters

PSOW Staff - Monday, June 30, 2014

According to a 2013 Society of Human Resources Management article, telecommuting rose 73 percent between 2005 and 2012. It's now estimated that 64 million U.S. employees - almost 50 percent of the workforce - have jobs compatible with telecommuting.  Read more



6.30.2014