Custom Solutions

Custom Solutions That Help You Achieve Your Goals

The Protocol School of Washington provides custom solutions that will help your organization achieve its goals for staff training and professional development. Training is offered onsite and online for maximum flexibility. E-learning options are also available.

E-Learning Training Delivered to Your Device

Our e-learning courses are designed exclusively for organizations that want to invest in the professional development of their staff and empower them to develop and build successful business relationships. Flexible, mobile, and cost-effective, e-learning is ideal for in-person or virtual teams. Choose from curated content or mix and match modules to create a customized learning path. Contact us or download our e-learning resources to learn more.

5-Page E-learning Brochure

1-Page E-learning Flyer

1-Minute E-learning Video



Onsite or Online

Whether you need a concentrated one-day seminar, a three-day training session, or an in-depth leadership and professional development program, The Protocol School of Washington can deliver a custom program onsite or online that achieves your organization’s learning objectives.

For large groups, we offer private sessions of our open enrollment certificate programs in the modality and sequence that meets your organization's needs.


Examples of customized training services we provide include:

  • Instructing government and business leaders on intercultural etiquette, professional communications, and cultural awareness.
  • Providing business etiquette and executive dining tutorials for senior leaders.
  • Training hospitality and tourism professionals on protocol and etiquette skills when hosting international guests and delegations.
  • Preparing government meeting professionals and special event teams to host VIPs, international delegations, and distinguished military, government, and business leaders.
  • Facilitation of personal diplomacy, professional presence, and business etiquette for emerging leaders and sales professionals.
  • Instructing administrative and support staff on the protocol and etiquette for official events and international business meetings.
  • Leadership development and cultural awareness training for professionals in public relations/public affairs, international and foreign affairs, academic donor relations business, and nonprofit sectors.




The Protocol School of Washington offers a wide range of consulting services that complement our core courses and customized training programs. These services are available in-person or online.

The consulting services we provide include:

  • 1:1 coaching for personal and/or professional development.
  • Consulting for special events, dining tutorials, titles and forms of address for VIP guest lists and invitations, and seating arrangements based on precedence.
  • Coaching teams on ways to provide personalized, luxury customer service and VIP gift selections.
  • Developing training manuals and videos.
  • Staffing services including reviewing position descriptions, writing policies and procedures, and sourcing top graduates to fill key protocol and leadership positions.



Guest Speaker

Pamela Eyring is the president of The Protocol School of Washington®, an accredited school focusing on international protocol, business etiquette, and communication skills training. With more than three decades of public and private sector experience in operational protocol and educational development, Pamela has extensive knowledge of U.S. and international practices and is a global thought leader in the etiquette and protocol industry. Her combination of subject matter expertise and warm, engaging communication style have made her a popular keynote and guest speaker for live and virtual events.

With her reputation as an international protocol and etiquette expert, Pamela is regularly featured in such print, digital, and broadcast outlets as Reuters, The Wall Street Journal, The New York Times, The Washington Post, Associated Press,,,, The Federal Times, The Gulf News, the Today Show, CNN, FOX-TV, and the ABC Radio Network.

For more information or to download Pamela’s corporate biography and portrait, click here.

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