Terms and Conditions

The Protocol School of Washington is accredited by the Accrediting Council for Continuing Education & Training (www.ACCET.org). ACCET is listed by the U.S. Department of Education as a nationally recognized accrediting agency. As an accredited institution we continue to review, monitor, and revise our curriculum, instructional delivery, and facilitators in order to ensure the highest quality education and training.

Tuition includes access to the training materials and a certificate of completion.


By completing your registration, you acknowledge that the program is for your exclusive use only. Using or sharing of login details to the system that provides access to the program materials is prohibited and is cause for immediate termination of access without notice to you.

You are solely responsible for maintaining the confidentiality of your user name and password and for all activities that occur under your user name and password. You agree to immediately notify our office if you become aware of or have reason to believe that there is any unauthorized use of your account or any breach of security. You also agree to take all reasonable steps to stop such unauthorized use and to cooperate with PSOW in any investigation of such unauthorized uses or of infringements of PSOW’s intellectual property rights in the training.

PSOW grants to its registered users a non-transferable, non-exclusive and revocable permission to the trainee to use the training for the disclosed term. Training is solely for trainee’s personal, non-commercial use; you may not use the training in any way in exchange for monetary consideration. Individuals other than the trainee may not access or view this electronic file or use supporting materials, whether electronically or in print. The trainee is permitted online access to the training and may download, save, or print one hard copy of discreet sections for your sole reference.

All program materials provided to trainee are owned by School and protected by the U.S. and international copyright laws.

U.S. and international copyright laws prohibit the copying, distribution, use or display of a copyrighted work without the prior permission of the copyright owner. These restrictions apply to software as well as written material and extend to the making of derivative works or compilations of any copyrighted material.

Specific prohibitions include but are not limited to the following:

  1. Trainee is not authorized to copy, video, photograph, or screen-shot any PSOW materials or course delivery.
  2. Trainee or organization representative shall not use the program materials in or as the basis of a film, video, television or radio program, audio cassette, CD-ROM, podcast, DVD, article, story, card, pamphlet, book, or any written published or unpublished work.
  3. Trainee shall not sell, loan, lease, store in an information and/or retrieval system, transmit, adapt, or translate to another language any program materials and shall not permit or sublicense others to do so.
  4. Trainee may not use the Program Materials to train others. Trainee shall not permit others to present, use, or teach a program using all of part of the Program Materials.

Violations can result in civil and criminal penalties.


All full certificate program registrants will be required to sign a copy of the Training Agreement upon acceptance into the course. The Training Agreement becomes a legal and binding contract once completed and signed by you and the School.

Intercultural Etiquette and Protocol Trainer
Sample Training Agreement: https://www2.psow.edu/TA_IE_Sample

Live, Online
Sample Training Agreement: https://www2.psow.edu/Sample_TA_IEPT_IDL

International Protocol Manager Training
Sample Training Agreement: https://www2.psow.edu/TA_IPMT_Sample

Live, Online
Sample Training Agreement: https://www2.psow.edu/Sample_TA_IPMT_IDL

Protocol Officer Training
Sample Training Agreement: https://www2.psow.edu/TA_PO_Sample

Live, Online (12 week and 6 week programs)
Sample Training Agreement: https://www2.psow.edu/Sample_TA_POTC_IDL

Protocol Foundations and VIP Management
Live, Online
Sample Training Agreement: https://www2.psow.edu/TA_Sample_MCA

Protocol and Etiquette Individual Modules
Live, Online
Terms: https://www2.psow.edu/TermsConditions_Module_IDL



Only written material prepared and provided by the School may be distributed or made available at this training or other function.


A roster will be made available to class participants and training facilitators. This roster may include student name, company, contact information and email address as provided on the registration form. If you DO NOT want certain information made available to your fellow students, please provide advance notification to the School.


Photographs or videos may be obtained throughout the training and may be used by the School for website, digital platforms, and collateral material. Names or personal information will not be released with any publication of these graphics without your consent.


A student may lodge a complaint either verbally or in writing to the training manager, Director of Training, or President. If an oral complaint is not resolved within a reasonable time period, a complaint may be submitted in writing. Students submitting a written complaint should complete the Student Complaint Form. Within ten days of receiving the complaint, the School will acknowledge the student's complaint and follow-up with a verbal discussion on what actions have been taken to resolve the issue. If the student feels the complaint is still not resolved, they may contact the governing organization for the area in which the course is delivered to escalate the complaint. Students submitting an external appeal should complete the Student Notice of Appeal Form and submit it to the School.

In-Person; Abu Dhabi, United Arab Emirates

Complaints should be submitted to the Abu Dhabi Centre for Technical and Vocational Education and Training (ACTVET) in writing through their Contact Us form located on their website.

ACTVET - www.actvet.gov.ae/en/AboutUs/Pages/ContactUs.aspx

In-Person; Dubai, United Arab Emirates

Complaints should be submitted to the Knowledge and Human Development Authority (KHDA) in writing through their e-feedback form located on their website.

KHDA - www.khda.gov.ae/en/e-Feedback

In-Person; Virginia, United States of America

Complaints should be submitted to the State Council of Higher Education for Virginia (SCHEV) in writing through their Student Complaint Form located on their website.


In-Person or Live, Online; Nationwide

Complaints should be submitted to to the Accrediting Council for Continuing Education and Training (ACCET) in writing through their Complaint Procedures outlined in Doc 49.1.


The Protocol School of Washington reserves the right to substitute training facilitators, modify prices, change dates and/or times of programs or cancel scheduled programs due to insufficient enrollment or unexpected circumstances.

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