Intercultural Etiquette and Protocol Trainer | 9 October - 18 December 2024

Course Description

Intercultural Etiquette and Protocol Trainer is a comprehensive ten-week program providing expert, interactive instruction preparing participants to train others on intercultural etiquette, business protocol, executive entertaining, professional image and cultural awareness in both a face-to-face classroom, and live on-line Instructor-Led Distance Learning formats. In today’s fast-paced world, there is an unprecedented demand for expert training and guidance in etiquette and protocol.

During this live, online program, you will collaborate and network directly with other students and interact with subject matter experts.

Topics Include

• Outclass the Competition Business Etiquette Seminar & Trainer Tips
• Outclass the Competition Dining Skills Seminar and Trainer Tips
• The Power of Professional Presence Seminar and Trainer Tips
• How to Succeed in the International Arena Seminar and Trainer Tips
• Business Protocol for Professionals Seminar and Trainer Tips
• Dine Like a Diplomat Seminar and Trainer Tips
• Facilitation Skills for Training Face-to-Face and Virtually
• Personal Brand
• Public Relations Tips
• Income Potential
• Sales and Negotiation

Learning Objectives

• Apply protocol and etiquette intelligence in the business world;
• Determine intercultural sensitivity and understanding for today's complex environments;
• Recognize and apply standard business dress codes;
• Describe the roles of the host, guest of honor, and guest at a formal event;
• List and describe the five key dimensions of culture;
• Recognize how precedence is determined and its impact in business;
• Identify your target market/audience for your services as an etiquette and protocol trainer;
• Develop a PR plan;
• Structure training to help audience engagement and learning​;
• Evaluate the income potential of training services and what to charge for them​

Materials Provided

• Trainer manual materials, six seminar facilitation guides with instructional notes, matching PowerPoint presentations, and digital workbooks.
• Framed Certificate of Completion.
• Global Road Warrior Digital Subscription - individual only.
• GlobeSmart^® web tool on how to conduct business effectively in countries around the world - individual only.
• The Protocol School of Washington provides electronic access to supplemental seminar materials (i.e., workbooks, presenter manuals, PowerPoint slides, logos)

Measure of Performance

A 90% attendance rate is required of all participants and a 70% or above on all post-module quizzes. This course is strictly Pass/Fail. The Training Manager, in conjunction with the course facilitators, will observe and evaluate your participation, along with your quiz grades, to determine if you understand the material and if you pass or fail the course.

Course Requirements

Classes and all materials are presented in English. To ensure the best student experience, English language proficiency and basic computer skills are required.

PSOW's live, online courses are delivered using the Brightspace Learning Management System and Zoom. No software purchase is necessary. Students will be invited as guests from PSOW's accounts. Technical Requirements are as follows:

• a computer (desktop or laptop), tablet, or mobile device.
• an internet connection - broadband wired, wireless, or mobile (3G or 4G/LTE).
• speakers - built-in or USB plug-in or wireless Bluetooth.
• microphone - built-in or USB plug-in or wireless Bluetooth.
• webcam - built-in or USB plug-in.
• supported web-browsers are: Chrome, Safari, Firefox, and Edge. Internet Explorer is no longer supported.

Resource Center

• Course Syllabus >
• Training Agreement >
• Business Case IE IDL >
• Course Decision Guide >

Registration confirmed once full payment is received.