Course Description

Intercultural Etiquette and Protocol Trainer is a comprehensive five-day program providing expert, interactive instruction preparing participants to train others on intercultural etiquette, business protocol, executive entertaining, professional image and cultural awareness in a face-to-face classroom. In today’s fast-paced world, there is an unprecedented demand for expert training and guidance in etiquette and protocol.

Topics Include

• Outclass the Competition Business Etiquette Seminar & Trainer Tips
• Outclass the Competition Dining Skills Seminar and Trainer Tips
• The Power of Professional Presence Seminar and Trainer Tips
• How to Succeed in the International Arena Seminar and Trainer Tips
• Business Protocol for Professionals Seminar and Trainer Tips
• Dine Like a Diplomat Seminar and Trainer Tips
• Business Protocol for Professionals Seminar and Trainer Tips
• Facilitation Skills for Training Face-to-Face
• Personal Brand
• Public Relations Tips
• Income Potential
• Sales and Negotiation

Learning Objectives

• Students will recognize current behaviors and accepted practices in protocol and etiquette.
• Students will develop intercultural sensitivity by examining what influences culture, learning their own cultural communication style and how to switch their style to bridge cultural gaps.
• Students will demonstrate training facilitation and presentation skills for imparting knowledge to others.
• Students will identify how to assess an organization's training needs and clearly outline the learning objectives and expected outcomes.
• Students will identify how to promote themselves as a credentialed trainer.

Materials Provided

• Your official framed certificate, presented at graduation (measuring approximately 18 x 12 inches | 45.72 x 30.48 cm).
• The Blue Book of Stationery by Crane & Co. (2009), Crane & Co. Inc., Massachusetts, 189 pp., ISBN: 978-0-615-27921-3.
• The Little Book of Etiquette by Dorothea Johnson (1997), Running Press.
• The Protocol School of Washington Intercultural Etiquette and Protocol Trainer Course Training Manual (2022), The Protocol School of Washington, South Carolina.
• Six seminar facilitation guides with instructional notes, matching PowerPoint presentations, and digital workbooks.
• Global Road Warrior Digital Subscription - individual only.
• GlobeSmart^® web tool on how to conduct business effectively in countries around the world - one year subscription; individual only.
• The Protocol School of Washington provides electronic access to supplemental seminar materials (i.e., workbooks, presenter manuals, PowerPoint slides, flyers, logos)

Measure of Performance

A 90% attendance rate is required of all participants. This course is strictly Pass/Fail. The Training Manager, in conjunction with the course facilitators, will observe and evaluate your participation to determine if you understand the material and if you pass or fail the course.

Course Requirements

Classes are presented in English. To ensure the best student experience, English language proficiency and basic computer skills are required.

PSOW's hybrid course includes approximately 8 hours of on-demand pre-work and is delivered using the Brightspace Learning Management System. No software purchase is necessary. Students will be invited from PSOW's account. Technical Requirements are as follows:

• a computer (desktop or laptop), tablet, or mobile device.
• an internet connection - broadband wired, wireless, or mobile (3G or 4G/LTE).
• speakers - built-in or USB plug-in or wireless Bluetooth.
• supported web-browsers are: Chrome, Safari, Firefox, and Edge. Internet Explorer is no longer supported.

Resource Center

• Course Syllabus >
• Training Agreement >
• Business Case IE >
• Course Decision Guide >

Registration confirmed once full payment is received.