International Protocol Manager Training

Course Type:
Full Certificate Program
Anantara Eastern Mangroves, Al Salam Street - Zone 1Eastern Mangrove - Abu Dhabi, UAE
Teacher-Student Ratio:
5 days
Time Commitment:
32.5 clock hours
$7665 Includes 5% VAT
$7300* USD + 5% VAT = $7665 USD or 26,800 AED + 5% VAT = 28,140 AED
*Graduates of our Full Certificate Program's receive a 10% discount. Contact us for the voucher code to apply during registration.

Under the Patronage of

Course Description

Under the joint patronage of the Ministry of Presidential Affairs-Abu Dhabi and the Protocol Department-Dubai, The Protocol School of Washington offers an adapted version of the acclaimed Protocol Officer Training. The course's different name reflects the preference of U.S. graduates to be trained as protocol officers and those outside the U.S. to be trained as protocol managers. This five-day comprehensive training provides expert instruction, guided exercises and coaching that provides a thorough foundation in the fundamentals of operational protocol.

Topics Include

  • Protocol History
  • Order of Precedence and Positioning
  • Flags, Anthems & Logos
  • Seating Strategies
  • Titles & Forms of Address
  • Personal Diplomacy
  • Dining Skills
  • Gifts
  • VIP Management
  • Logistics and Event Management
  • Ceremonies

Learning Objectives

  • Identify the uses of precedence as a fundamental protocol tool.
  • Identify key elements between social and business seating.
  • Properly use Titles & Forms of Address.
  • Apply flag precedence when displaying multiple flags.
  • Identify appropriate gift giving practices.
  • Apply the elements of the Guest Experience Cycle.
  • Understand and feel confident using and applying dining etiquette principles.
  • Define the Master Protocol Process and the four steps to a successful event.

Materials Provided

  • Your official framed certificate, presented at graduation (measuring approximately 18 x 12 inches | 45.72 x 30.48 cm).
  • Honor & Respect The Official Guide to Names, Titles, and Forms of Address (2nd Edition, 2013) by Robert Hickey, The Protocol School of Washington, South Carolina, 552 pp., ISBN: 978-0-615-19806-4.
  • The Little Book of Etiquette by Dorothea Johnson (1997), Running Press.
  • The Protocol School of Washington International Protocol Manager Training Manual (2022).
  • Global Road Warrior Digital Subscription

Measure of Performance

A 90% attendance rate is required of all participants and a 70% or above on all post-module quizzes. This course is strictly Pass/Fail. The Training Manager, in conjunction with the course facilitators, will observe and evaluate your participation, along with your quiz grades, to determine if you understand the material and if you pass or fail the course.

Course Requirements

Classes are presented in English. To ensure the best student experience, English language proficiency and basic computer skills are required.

Available Sessions

Date/Time Location Modality Price

Frequency: Sunday to Thursday

Start Time - End Time: 9:00 - 16:00 Dubai

Coming Soon Abu Dhabi, United Arab Emirates In-Person Not open Register Interest

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