International Protocol Manager Training | Register Interest to Live, Online

Under the Patronage of

Course Description

Under the joint patronage of the Presidential Court - UAE and the Protocol Department - Dubai, The Protocol School of Washington offers an adapted version of the acclaimed Protocol Officer Training. The International Protocol Manager Training was developed and adapted to cater to the MENA region and international audience through relevant course content and activities. The course's different name reflects the preference of U.S. graduates to be trained as protocol officers and those outside the U.S. to be trained as protocol managers. This five-day comprehensive training provides a dynamic and interactive learning experience through expert instruction, guided exercises, and coaching which provide a thorough foundation in the fundamentals of operational protocol.

The International Protocol Manager Training (IPMT) Certificate Program consists of nine modules. Each module covers a specific topic in the field of international protocol and business etiquette. Each individual module contains training pre-work (1-2 hours), a live training session (2-3 hours), and a post-training quiz.

Topics Include

• Protocol History, Precedence and Positioning
• Titles and Forms of Address
• VIP Management
• Ceremonies
• Official Gifts
• Flags and Logos
• Logistics and Event Management
• Personal Diplomacy and Dining Skills
• Seating

Learning Objectives

• Identify the uses of precedence as a fundamental protocol tool.
• Identify key elements between social and business seating.
• Properly use Titles & Forms of Address.
• Apply flag precedence when displaying multiple flags.
• Identify appropriate gift giving practices.
• Apply the elements of the Guest Experience Cycle.
• Understand and feel confident using and applying dining etiquette principles.
• Define the Master Protocol Process and the four steps to a successful event.

Materials Provided

• Digital Certificate of Completion. Option to purchase Framed Certificate >
• The Protocol School of Washington Protocol Officer -- Training Digital Workbooks (2022), The Protocol School of Washington, South Carolina.
• Global Road Warrior Digital Subscription

Measure of Performance

A 90% attendance rate is required of all participants and a 70% or above on daily end-of-day quiz and final exam. This course is strictly Pass/Fail. The Training Manager, in conjunction with the course facilitators, will observe and evaluate your participation, along with your quiz grades, to determine if you understand the material and if you pass or fail the course.

Course Requirements

Classes and all materials are presented in English. To ensure the best student experience, English language proficiency and basic computer skills are required.

PSOW's live, online courses are delivered using the Brightspace Learning Management System and Zoom. No software purchase is necessary. Students will be invited as guests from PSOW's accounts. Technical Requirements are as follows:

• a computer (desktop or laptop), tablet, or mobile device.
• an internet connection - broadband wired, wireless, or mobile (3G or 4G/LTE).
• speakers - built-in or USB plug-in or wireless Bluetooth.
• microphone - built-in or USB plug-in or wireless Bluetooth.
• webcam - built-in or USB plug-in.
• supported web-browsers are: Chrome, Safari, Firefox, and Edge. Internet Explorer is no longer supported.

Resource Center

• Course Syllabus >
• Training Agreement >
• Informational Flyer >