Leadership and Legendary Service

Course Type:
Live, Online
Individual Module
CEUs:
0.4
Teacher-Student Ratio:
1:24 (max 1:30)
Duration:
4 hours
Time Commitment:
4 clock hours; includes asynchronous pre-work and virtual classroom time
Price:
$599*
*Graduates of our Full Certificate Program's receive a 5% discount. Contact us for the voucher code to apply during registration.

Course Description

During this module, students will learn to identify the four factors that drive protocol success; be able to define and understand “The Balanced Scorecard” methodology; identify the business components that result in positive financial results; provide examples of a “perfect protocol experience”; identify the two types of protocol excellence; define legendary service and the methods of delivery; demonstrate ways to deliver protocol excellence using people, place and process; and explain the role of consistency in protocol success.

Learning Objectives

  • Define the definition of “The Balanced Scorecard”
  • Identify the business components that result in financial results
  • Provide examples of a “perfect protocol experience”
  • Identify the two types of protocol excellence
  • Define legendary service and the methods of delivery
  • Identify the methods of delivering service
  • Demonstrate ways to deliver protocol excellence using people, place, and process
  • Explain the role of consistency in protocol success

Materials Provided

  • Digital Certificate of Completion
  • The Protocol School of Washington Protocol Officer Training Digital Workbook (2021), The Protocol School of Washington, South Carolina.

Measure of Performance

A 90% attendance rate is required of all participants and a 70% or above on all post-module quizzes. This course is strictly Pass/Fail. The Training Manager, in conjunction with the course facilitators, will observe and evaluate your participation, along with your quiz grades, to determine if you understand the material and if you pass or fail the course.

Course Requirements

Classes and all materials are presented in English. To ensure the best student experience, English language proficiency and basic computer skills are required.

PSOW's live, online courses are delivered using the Brightspace Learning Management System and Zoom. No software purchase is necessary. Students will be invited as guests from PSOW's accounts. Technical Requirements are as follows:

  • a computer (desktop or laptop), tablet, or mobile device.
  • an internet connection - broadband wired, wireless, or mobile (3G or 4G/LTE).
  • speakers - built-in or USB plug-in or wireless Bluetooth.
  • microphone - built-in or USB plug-in or wireless Bluetooth.
  • webcam - built-in or USB plug-in.
  • supported web-browsers are: Chrome, Safari, Firefox, and Edge. Internet Explorer is no longer supported.

Resource Center

Available Sessions

Date/Time Location Modality Price

Frequency: Wednesday

Start Time - End Time: 13:00 - 16:00 ET

Registration End Date: 25 January 2022

26 January 2022 Virtual Live, Online $599.00

Frequency: Thursday

Start Time - End Time: 10:00 - 13:00 ET

Registration End Date: 13 April 2022

14 April 2022 Virtual Live, Online $599.00

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