Protocol Foundations and VIP Management IDL Program is brought to you in collaboration with Marketing Consulting Association (MCA) - Kingdom of Saudi Arabia.
Group Orientation Session (16 December 2021): Mandatory for all attendees.
Module 1 (19 December 2021): Protocol History, Precedence and Positioning
Participants will cover the origin, early history, and definition of protocol. Participants will be able to define precedence; understand the usage and importance of this fundamental protocol tool; determine precedence of individuals, organizations, and states; and demonstrate a working knowledge of precedence in various situations.
Module 2 (20 December 2021): Personal Diplomacy and Dining Skills
Participants will prepare a pre-meeting action plan to conduct international business; identify appropriate business attire and dress codes; demonstrate giving appropriate eye signals and a correct handshake; learn how to make introductions using rank and use appropriate conversation skills and demonstrate presenting and receiving business cards. After learning personal diplomacy, participants will learn the planning elements of official entertaining and receiving lines, practice the role of a host, guest of honor or guest, demonstrate how to dine using various styles of dining, create menu cards for different occasions; and how to set various place settings, silverware, glassware, and decorations.
Module 3 (21 December 2021): Titles and Forms of Address
Participants will learn how and when to use titles and forms of address in various situations; be able to make proper introductions using titles, degrees, ranks, and ratings; and apply these fundamentals to daily operational protocol activities.
Module 4 (22 December 2021): VIP Management
Participants will learn the guest experience cycle; how to plan a visit; the various types of visits and their purposes; how to receive guests and manage hospitality; how to apply escorting techniques when walking beside a guest, walking through a door, holding an umbrella, and other scenarios; how to manage event traffic flow; how to anticipate and fulfil guest needs without crossing the magic line; and how to manage official travel and accommodations for VIPs.
A 90% attendance rate is required of all participants and a 70% or above on all post-module quizzes. This course is strictly Pass/Fail. The Training Manager, in conjunction with the course facilitators, will observe and evaluate your participation, along with your quiz grades, to determine if you understand the material and if you pass or fail the course.
Classes and all materials are presented in English. To ensure the best student experience, English language proficiency and basic computer skills are required.
PSOW's live, online courses are delivered using the Brightspace Learning Management System and Zoom. No software purchase is necessary. Students will be invited as guests from PSOW's accounts. Technical Requirements are as follows: