Protocol Officer Training | 13 March - 5 June 2024

Course Type:
Live, Online
Full Certificate Program
Teacher-Student Ratio:
1:24 (max 1:30)
12 weeks
Time Commitment:
41.5 clock hours; includes asynchronous pre-work and virtual classroom time
Date and Time:
13 March 2024 - 5 June 2024, 10:00 - 13:00 ET Wednesdays (Orientation held 6 March 2024)
Registration End Date:
28 February
*Graduates of our Full Certificate Program's receive a 5% discount. Contact us for the voucher code to apply during registration.

Course Description

The robust curriculum from The Protocol School of Washington's flagship, classroom-based course for protocol professionals is also available online. Our experienced instructors are leaders in the field of operational protocol and will teach you the skills necessary to plan and implement special events, orchestrate VIP visits, and execute official ceremonies.

During these live, instructor-led distance learning (IDL) modules, you will collaborate and network directly with other students and interact with subject matter experts while expanding your business leadership skills. Whether you need to develop new protocol skills or would like to refresh and enhance your current knowledge. Students who complete this training will earn a Protocol Officer Training certificate from The Protocol School of Washington and will become members of our alumni network.

Topics Included

  • Protocol History, Precedence and Positioning
  • Titles and Forms of Address
  • VIP Management
  • Seating
  • Ceremonies
  • International: The Impact of Culture on Protocol
  • Official Gifts
  • Flags and Logos
  • Logistics and Event Management
  • Personal Diplomacy and Dining Skills
  • Military Protocol
  • Leadership and Legendary Service
  • Professional Development

Learning Objectives

  • Identify the uses of precedence as a fundamental protocol tool.
  • Review the key elements between social and business seating.
  • Properly use titles and forms of address.
  • Apply flag order of precedence when displaying multiple flags.
  • Define the master protocol process and apply it to meetings and events.
  • Identify the elements of cross-cultural communication.
  • Master appropriate gift-giving practices.
  • Apply the elements of the guest experience cycle.
  • Define legendary service and its methods of delivery.
  • Apply rank vs. service precedence within the military.
  • Understand and feel confident using and applying dining etiquette principles.

Materials Provided

  • Framed Certificate of Completion
  • The Protocol School of Washington Protocol Officer Training Digital Workbooks (2024), The Protocol School of Washington, South Carolina.
  • Global Road Warrior Digital Subscription
  • Honor & Respect The Official Guide to Names, Titles, and Forms of Address (2nd Edition, 2013) by Robert Hickey, The Protocol School of Washington, South Carolina, 552 pp., ISBN: 978-0-615-19806-4.

Measure of Performance

A 90% attendance rate is required of all participants and a 70% or above on all post-module quizzes. This course is strictly Pass/Fail. The Training Manager, in conjunction with the course facilitators, will observe and evaluate your participation, along with your quiz grades, to determine if you understand the material and if you pass or fail the course.

Course Requirements

Classes and all materials are presented in English. To ensure the best student experience, English language proficiency and basic computer skills are required.

PSOW's live, online courses are delivered using the Brightspace Learning Management System and Zoom. No software purchase is necessary. Students will be invited as guests from PSOW's accounts. Technical Requirements are as follows:

  • a computer (desktop or laptop), tablet, or mobile device.
  • an internet connection - broadband wired, wireless, or mobile (3G or 4G/LTE).
  • speakers - built-in or USB plug-in or wireless Bluetooth.
  • microphone - built-in or USB plug-in or wireless Bluetooth.
  • webcam - built-in or USB plug-in.
  • supported web-browsers are: Chrome, Safari, Firefox, and Edge. Internet Explorer is no longer supported.
9 seats available.
Price: $6,800.00

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