VIP Management

Course Type:
Live, Online
Individual Module
CEUs:
0.4
Teacher-Student Ratio:
1:24 (max 1:30)
Duration:
4 hours
Time Commitment:
4 clock hours; includes asynchronous pre-work and virtual classroom time
Price:
$599*
*Graduates of our Full Certificate Program's receive a 5% discount. Contact us for the voucher code to apply during registration.

Course Description

During this module, students will learn how to identify the five steps in a guest experience cycle; the different types of visits and their purposes; manage event traffic flow; identify VIP escorting techniques; recognize typical guest needs; and manage official travel and accommodations for VIPs.

Learning Objectives

  • Identify the five steps in the guest experience cycle
  • Describe different types of visits
  • Manage event traffic flow
  • Identify VIP escorting techniques
  • Recognizing typical guest needs
  • Manage official travel and accommodations for VIPs

Materials Provided

  • Digital Certificate of Completion
  • The Protocol School of Washington Protocol Officer Training Digital Workbook (2021), The Protocol School of Washington, South Carolina.

Measure of Performance

A 90% attendance rate is required of all participants and a 70% or above on all post-module quizzes. This course is strictly Pass/Fail. The Training Manager, in conjunction with the course facilitators, will observe and evaluate your participation, along with your quiz grades, to determine if you understand the material and if you pass or fail the course.

Course Requirements

Classes and all materials are presented in English. To ensure the best student experience, English language proficiency and basic computer skills are required.

PSOW's live, online courses are delivered using the Brightspace Learning Management System and Zoom. No software purchase is necessary. Students will be invited as guests from PSOW's accounts. Technical Requirements are as follows:

  • a computer (desktop or laptop), tablet, or mobile device.
  • an internet connection - broadband wired, wireless, or mobile (3G or 4G/LTE).
  • speakers - built-in or USB plug-in or wireless Bluetooth.
  • microphone - built-in or USB plug-in or wireless Bluetooth.
  • webcam - built-in or USB plug-in.
  • supported web-browsers are: Chrome, Safari, Firefox, and Edge. Internet Explorer is no longer supported.

Resource Center

Available Sessions

Date/Time Location Modality Price

Frequency: Wednesday

Start Time - End Time: 13:00 - 16:00 ET

Registration Date: 11 January 2022

12 January 2022 Virtual Live, Online $599.00

Frequency: Thursday

Start Time - End Time: 10:00 - 13:00 ET

Registration Date: 23 March 2022

24 March 2022 Virtual Live, Online $599.00

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