During this module, students will learn how to identify the five steps in a guest experience cycle; the different types of visits and their purposes; manage event traffic flow; identify VIP escorting techniques; recognize typical guest needs; and manage official travel and accommodations for VIPs.
A 90% attendance rate is required of all participants and a 70% or above on all post-module quizzes. This course is strictly Pass/Fail. The Training Manager, in conjunction with the course facilitators, will observe and evaluate your participation, along with your quiz grades, to determine if you understand the material and if you pass or fail the course.
Classes and all materials are presented in English. To ensure the best student experience, English language proficiency and basic computer skills are required.
PSOW's live, online courses are delivered using the Brightspace Learning Management System and Zoom. No software purchase is necessary. Students will be invited as guests from PSOW's accounts. Technical Requirements are as follows: